How can I set a value in my RITM based on a variable, in a workflow?

[twoodruff]

I'm kinda new to workflows, but I've run into a brick wall and can't figure out how to do this.

All I want to do is make it so when an RITM is generated, a variable ("additional_notes") that is part of a variable set ("additional_comments") is saved to the "description" field.

So for example, a user would fill out a request intake form from the service catalog. A RITM would be generated under the REQ.

Any text entered into the "additional_notes" variable field on the intake form, I want that saved into the RITM's "description" field when it is generated.

I know this is probably something really simple that I'm missing, but hopefully you lovely folks will take pity on me and help me out. ^_^

Thanks!

[bernyalvarado]

Great! Indeed it can be done within a workflow.

One option is to use a Run Script activity.

Thanks,

Berny

[bernyalvarado]

In case you have a hard time finding it, it's within the utility activities

[bernyalvarado]

http://wiki.servicenow.com/index.php?title=Utility_Activities#Run_Script

[Vikram3]

Hi Berry,

To get the current values we can use current.description = current.variables.additional_notes.

In my case I need to get my old values and compare with new values. Is that possible?

My question post: Variable values in RITM "Variable Description" field