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02-18-2024 10:56 PM
How Can I set REQ & RITM State to Closed Incomplete After Request Cancelled Stage in FLOW Designer?
Hi ServiceNow Community experts,
I would greatly appreciate any help/advice on how to achieve this.
I want to set the Request and RITM 'State' to 'Closed Incomplete' after the Stage ' Request Cancelled', when using Stages in Flow Designer.
At the moment, when using Request Cancelled Stage in the Flow, the flow gets cancelled (as expected) but REQ and RITM State are set to 'Closed Complete'.
How can I set these stages back to Closed Incomplete and still allow the 'Request Cancelled' Stage to be used within the FLOW?
I would really appreciate help on this - I would prefer to do this all within Flow Designer, without having to write separate Business Rules outside of the Flow, but not sure if this is possible?
Many thanks for any advice on how to achieve.
Solved! Go to Solution.
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02-19-2024 11:37 PM
No, he hasn't. Never try to use those AI generated answers, because they simply don't help. They take a part of what you are asking and make a lot of assumptions. It's just trying to get as many helpfuls as possible, without the person posting them even knowing what they are doing. This is the worst development on the community recently.
But I guess some other functionality is in place, taking care of your records. You need to check business rules, flows and workflows that are active on Request and Requested Item. You will need to inactivate the current logic of setting it to 'complete' so your own logic to set 'incomplete' will work.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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06-27-2025 01:35 AM
Hello,
When an approver rejects a Requested Item (RITM) in ServiceNow, two out-of-the-box business rules work together to automatically set the state to "Closed Incomplete":
- Reject Approval on Closed Incomplete - This business rule triggers when an approval is rejected, it checks for the related RITM tasks, if no tasks found, automatically changing the RITM's state to "Closed Incomplete"
Close Parent if Required - This business rule ensures proper state propagation throughout the request hierarchy. When child tasks are closed (due to rejection), this rule evaluates if the parent RITM should also be closed, maintaining consistency in the request fulfillment process.
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02-19-2024 11:46 PM
Hi @Mark Manders thank you very much, I really appreciate your help, I will do that.
I fully agree with you - terrible, unusable advice from an AI generated response, how awful for our Community!
I really appreciate your help, thanks Mark.
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11-12-2024 01:29 AM
Hi @WazzaJC
Please set the state via 'Update Record' action before you set the stage in flow. If update record is the last action and you are unable to view the Add Stage option. Add 'End Flow' flow logic and you will be able to view Add Stage option.
Thanks
