How can LDAP credentials become invalid after clone
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03-30-2023 07:33 AM
We cloned from PROD to TEST and noticed that the LDAP authentication was not possible anymore. We use the same credentials for all instances. The investigation showed that the credentials were cloned with the wrong password values.
Any ideas?
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03-30-2023 07:35 AM
@Dirk Hillmer check if the password has been overwritten or emptied because of clone. just give the credentials once again and try.
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03-30-2023 07:41 AM
The LDAP config was cloned from PROD to TEST. After the clone the passwort value is not the same on TEST and PROD. The password value has been incorrectly cloned.
It is not emptied.. it is overwritten by a wrong value.
But the wrong value is not comming from PROD. It seems to be generated during the Clone.
But there is no exclusion, preserver or clean-up script that changes anything.
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04-05-2023 06:50 AM
Ran into the same issue myself. Tested everything possible because I was certain the clone could not cause the password to be incorrect. Hopefully others see this and find the resolution quicker.
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05-23-2023 12:48 AM
We also noticed same issue cloned from Sandiago to Utah and LDAP started not working with invalid credentials. When we try to use same account to login directly to server it works but not from ServiceNow LDAP configuration when we test connection it throws invalid credentials and locking the user account.
