I’m exploring how ServiceNow could be used to manage workflows for a food delivery business.
For example, a food delivery platform may need to handle restaurant onboarding, customer orders, delivery assignments, payment issues, cancellations, refunds, and customer support requests.
Could ServiceNow be integrated with a food delivery application to automate some of these processes? For example, automatically creating incidents for failed payments, assigning delivery-related issues to the right team, or using workflows to manage customer complaints and refunds?
Has anyone worked on a similar use case, and what ServiceNow modules or integration approaches would you recommend?
