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How can we customize text in provider notification?

priyanka vinna1
Tera Contributor

Hi, I have a requirement to change the subject line of Provider Notification message . Is there any way to modify the text of OOB message.

3 REPLIES 3

Mike_R
Kilo Patron
Kilo Patron

Need some clarification. But if you are just referring to a notification sent from ServiceNow, you can find you notification and modify it here

instanceName.service-now.com/sysevent_email_action_list.do?sysparm_query=active%3Dtrue&sysparm_view=advanced

priyanka vinna1
Tera Contributor

Hi @Mike_R Thank you for your response. Need help in finding Provider notification message. The link which you have given is email notifications. 
Here I Created a provider notification now I want to change the subject line of the Notification message but not able to find where these message is available.

Provider notifications are here

instanceName.service-now.com/sys_notification_list.do?sysparm_query=&sysparm_view=

 

To edit the content go to the related list

Mike_R_0-1670336157888.png

 

I think only certain content types can be updated (e.g. Virtual Agent vs Workspace)