How can we customize text in provider notification?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-02-2022 04:25 AM
Hi, I have a requirement to change the subject line of Provider Notification message . Is there any way to modify the text of OOB message.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-02-2022 06:55 AM
Need some clarification. But if you are just referring to a notification sent from ServiceNow, you can find you notification and modify it here
instanceName.service-now.com/sysevent_email_action_list.do?sysparm_query=active%3Dtrue&sysparm_view=advanced
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-06-2022 04:53 AM
Hi @Mike_R Thank you for your response. Need help in finding Provider notification message. The link which you have given is email notifications.
Here I Created a provider notification now I want to change the subject line of the Notification message but not able to find where these message is available.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-06-2022 06:16 AM
Provider notifications are here
instanceName.service-now.com/sys_notification_list.do?sysparm_query=&sysparm_view=
To edit the content go to the related list
I think only certain content types can be updated (e.g. Virtual Agent vs Workspace)