How can we set incident number in to orange color when SLA breached to 90%

[Arun61]

We need to set incident number field orange color when SLA breached to 90% 
Please help me how to achieve this.

[Karan Chhabra6 · Accepted solution]

Hi @Arun61 ,

To achieve this you need to create a record in the style(sys_ui_style) table and a script include to get the value of sla percent.

Step 1: Navigate to sys_ui_style.list and create a new record

value: 

javascript: new ElapsedSLA().getSLAPercent(current) >= 90;

Step 2: Create a script include named 'ElapsedSLA', please use this script

var ElapsedSLA = Class.create();
ElapsedSLA.prototype = {
    initialize: function() {},

    getSLAPercent: function(incRef) {
        var slaPercent = '';
		var sysID = incRef.sys_id;
        var slaGR = new GlideRecord('task_sla');
        slaGR.addQuery('task', sysID);
        slaGR.query();
        if (slaGR.next()) {
            slaPercent = slaGR.business_percentage;
        }

        return slaPercent;
    },

    type: 'ElapsedSLA'
};

Output: 

If my answer has helped with your question , please mark it as correct and helpful

Thanks!

[anitha0887]

Hi @Karan Chhabra6 ,

Hi @Abhijit4 ,

Hi @Ankur Bawiskar 

I have tried as you mention above,but incident number background color is displaying, its just displaying dot color as shown below screenshot, i want to display incident number exactly same like you display.

[Ankur Bawiskar]

@anitha0887 

Please raise a new question and tag me there as this is an old thread.

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