How do I add the Notification field from sys_user to a form

jacrump87 · ‎01-07-2025

I am trying to show if a person has their Notifications enabled or disabled to a form. I have tried referencing sys_notification and sys_user but cannot get it to populate the field with enable or disable.

jcmings · ‎01-07-2025

You need to dot-walk into the User via Form Layout. I was able to do this for the Caller field on the Incident form by going to Configure > Form Layout and then expanding the Caller reference field.

And now I can see it on the Incident form after saving:

Side note: if you are trying to display if notifications have sent in the activity stream, you can follow KB0719147. Just make sure you have the emails marked as sent in the sys_email table (as mentioned in the KB).

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jcmings · ‎01-16-2025

@jacrump87 just wanted to follow up with something I just learned (use this with caution): there is a Mandatory field on email notification records that bypasses user preference. Source is my Certified Application Developer training.