How do I change the AES Creator button to System administrator

[Omotola]

I'm quite new to ServiceNow. So far, the system administrator has been on the right side button and was able to practice on users, roles and groups. I opened the site today but it was AES Creator that was at the right hand button and couldn't find user, role and group on the application list. How do I correct this pls?

[Mari1]

Hi!

I am facing the same issue with my newly created PDI. When I created a new instance, the default user was aes.creator, and the "change user role" option is missing in the Instance Action menu.

I tried this with a couple instances (released and requested a new one), but every time it works the same way. When the instance is created, the only username&password I am provided, is the aes.creator.

I can only change the password for the aes.creator user, and that is the only user I can login with to the PDI instance.

See example below:

[Mari1]

I don't know if this was the thing that helped, but I edited my personal ServiceNow developer profile so that the "Developer" option was selected (in addition to my previous "IT admin" selection), and after that I requested a new instance. After this the "change user role" was visible in the options and I was able to sign in as administrator. Yay!

[Omotola]

Hello,

I experienced the same issue when I tried that option. After the failed attempts, I use the feedback button at the bottom of the page. I got an e-mail from ServiceNow developer on how they are trying to fix it. Hope this helps.

This is the reply.

[DarinK]

I successfully changed this by selecting  "Change User Role" and then you have two options for "Creator User" or "Admin". Select Admin and then close and relaunch your Instance.