My team is working on a custom application right now, and we needed to decide how to limit which status values are available to users in which situations. We've decided to go with storing the appropriate values in a system property, so we've gone abo...
I need to clear the cache from production so that a property change gets reflected.We restarted the nodes but it did not work.We are considering doing a manual cache flush by hitting 'https://my_instance.service-now.com/cache.do' during non business ...
Hi,I tested the following script on browsers (changed gs.print to console.log), it was okay. However, it returned error on ServiceNow when I tried to run it in Background Script. It seems that Array Map function is not working. Anyone knows why?The S...
It looks like there's a "count distinct" available in Fuji GlideAggregate... does anyone know the syntax needed?
Is there any way I can test changes in SLA notifications and templates and se the result instantly? I'm testing in our dev-site, and every time I change the content in an notification or template I have to create a new incident and wait until SLA bre...
Hello all, Having a little issue with the UI Policy "Comments mandatory on rejection". It appears that comments are not mandatory for Change Request's. I made the update from blog post https://www.servicenow.com/community/developer-blog/setting-a...
Here's a question for you all:Is it possible to copy a record and open it for editing without saving? That is, copy the record, but give the user the opportunity to either edit the record before saving, or opt to not save it with no repercussions. An...
when I use incident.do with sysparm_referring_url=sys_user.do%3fsys_id..., how can I get location for this user populated on the new incidence?
Hi All, May I know what Summary Sets are ?
Hi all,We have 4 environments:DEV>TEST>INTEGRATION>PRODWe've recently created update sets in DEV and pushed them to TEST. We realized that with all the update sets, it is hard to distinguish them all into logical groupings.A lot of the tickets today ...
On the rm_story table, I have a integer field 'Total Story Effort' which gives the value in hours based on some calculations.On the same table rm_story, there is a field called Planned effort, which is a 'Duration' field. I have to copy the value of ...
Hi,Here's a snippet of Eureka server-side JavaScript:var gr = new GlideRecord('sysapproval_approver');gr.addQuery('fred', 'abcd');gr.query();As 'fred' is obviously not a valid column name I'd expect either zero rows in the result set and/or an except...
Hi,Recently I have done servicenow integration with OKTA. when user type "www.instance.service-now.com", user will get OKTA login page & authentication will be done at OKTA then navigate to Servicenow home page.Now the issue is with "login.do" & "sid...
Hello Snow community,I'm trying to hide an HTML field from the service catalogI used this method and it works well with every kind of field, expect for the html one, g_form.setVisible('my_field_name', false); Is it a real bug or i missed som...
I am trying to retrieve data using the ODBC connector for Service-Now. I can successfully pull data using iSQL and Microsoft Excel; however, when I try to retrieve data using MS-Access, the query returns the data but every field is populated with #DE...
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