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I am running a Catalog Client Script:function onLoad() { //standard template var varPos = g_form.DisplayBox('new_hire_position').value; if(varPos == 'Telephone Cust Serv Rep') { g_form.setValue('cics_fees', "tr...
Hi everyone! A client and I recently got their LDAP integration up and running. Almost everything seems to be working very well. However, we are getting the same two errors in the Error logs. They appear as often as every 4 to 5 minutes, and as far a...
Hello all,I'm after some advice on how to add incident objects to an array from a glide query. Or, I'd like to be told that this is a bad idea, if that's the case!I can create an array to store the sys_id as a string. And then use that sys_id to late...
HI,So we have customers that email different support distros for various issues. Our service-now email as well as other admins emails are apart of these distros. I created an inbound action to create incident tickets based off what distros are being ...
I have got support group field on the change form. want to give write access to users whos group matches with the support group.i am trying to edit the write acl for the form by adding the following script which is not working var ourUser = gs.getUse...
I've spent an hour in a rabbit hole more than once and was never able to find this documented anywhere so I figured I'd put it out here. In this latest example we were tasked with adding a Related List to the Change Request's Approval Summary at th...
Hello,I am trying to figure out an easy way of finding whether scripts were modified or not. Things like Business Rules, Client Scripts, UI Pages, etc...Any pointers would be awesome!
Reminder FunctionI'd like to create 2 time-based email notification reminders. Both will trigger when the analyst picks a date & time from a custom field on the u_table called 'Reminder'. This field will be a date\time type. The table called 'u_table...
Hi,I have a select box with some options that are shown, but when I select some option I get the value of the selection, not the name for example:option in the select box # 1 is "Main avenue 133" but value of this selection is "001". I need to get th...
I am a using a parseFloat to attempt to calculate two decimal fields, however once one of the two fields goes from 999 to 1,000, the calculation breaks.My scripts: function calculatetotalcosts() { var labour = parseFloat(g_form.getValue('u_estimat...
If a ticket exists with the same short description that you have written in a new ticket, an alert message should come that this incident already exists and ticket should not get submitted. How can we do this
Apologies if this is posted elsewhere, I just can't seem to find an answer.All of our email notifications are in Times New Roman by default. I would like to change this to Calibri, to match with our internal corporate communications. Does anyone know...
So this is not really a question but more an offer of code to the community. I recently needed to get data about mobile devices from AirWatch which conveniently has a rest interface that can be used to get all of the device data. After searching ...
I have a group that has an ITIL license but I'm need to hide the change application menu from them. When I edit the application menu I know I can make it visible based on a certain role. It can currently be seen by the admin or ITIL role, which needs...
Is it possible to edit the v3 Knowledge Base Home page?I would like to add another list at the bottom that will show 'Recently Added" articles. I would like to add this on both home view as well as when drilled down in to each category. I cant se...
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