How do I change the knowledge base Tooltip that appears in the KB Portal in Servicenow

[AndresGc]

Hello everyone, How do I change the knowledge base information text that appears in the ServiceNow Knowledge Base Portal? I had a look, but I don't see that it can be changed from the portal, does anyone know what I can do?

This capture directly from the knowledge base portal.

[Nick Parsons · Accepted solution]

OOTB, you can change it, but it can only be changed to a static value. You can go to the sys_ui_message table and search for the key that equals exactly knowledge base. If a record doesn't exist, create a new one and set the Key to knowledge base and the Message to the new text value that you're after.

If you want the tooltip to change dynamically based on the current tile, then you will need to customise the widget  "Knowledge Bases Browse" by first cloning it, and then remove the "title="${knowledge base}"" part in the HTML code to allow that elements child's title to appear instead. 

[AndresGc]

Thanks friend, you have helped me.

I did the process but added the title to the h3 element by concatenating the same title from the knowledge base, in this case I removed these.

and it stayed this way.