how do I debug an ACL in service portal?

Bj_rn G · ‎05-24-2019

I have an ACL that only applies to customer contacts and it isn't working as I expect. I can't apply the ACL to an internal user to view how it behaves, so how can I debug the ACL inside the service portal? I tried to put a log message into the "advanced" script in my ACL, but that has not appeared in the logs, and I can't think of another way to get debug output from the ACL evaluation for a user in a (customer facing) service portal.

kente · ‎05-25-2019

You might be able to do this.

Go to 'Debug Security' - and open the "avaible here" in a new tab.

Impersonate the user that your want to test the ACL on the portal

After you have triggered what ever page/widget you should refresh the "Avaible here" tab.

View solution in original post

Uncle Rob · ‎05-24-2019

An ACL will work the same whether you're on the portal or not, so no need to debug it "in the portal".

Bj_rn G · ‎05-24-2019

False. I can't enable access to the default UI without changing the way the ACL is applied, because it is an alternative to ACLs with snc_internal and other roles that are needed to view Case records in the fulfiller UI.

Bj_rn G · ‎05-25-2019

Also, this is a row level ACL, and it appears that the UI only shows information on ACLs for data that is displayed on a page, so the rows that don't appear lack a visible diagnostic as to why they were filtered out.

Allen Andreas · ‎05-24-2019

Can you say what isn't working as expected?

And to debug ACL you could navigate to back-end view of the form, but choose Service Portal view and see if that helps.

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!