how do I display an alert on the ServiceNow screen for a user who belongs to the group monitoring the incident?

[KS18]

When the incident record is inserted,
how do I display an alert on the ServiceNow screen for a user who belongs to the group monitoring the incident?

[Ankur Bawiskar]

Hi,

you can use onSubmit client script to show alert

Can you please explain your business requirement

Regards
Ankur

[KS18]

An incident record is inserted in the inbound action.
Therefore, OnSubmit's ClientScript is not suitable.
It is not noticed in the email, so we would like to display it in a popup on the ServiceNow screen.

[Ravi9]

you want the alert on the dashboard manager is monitoring or something ?

[KS18]

I want to be alerted when an incident is created, no matter which screen in ServiceNow I am viewing.
If I am viewing the dashboard, can I get real-time alert notifications without a screen refresh?