how do I display an alert on the ServiceNow screen for a user who belongs to the group monitoring the incident?

[KS18]

When the incident record is inserted,
how do I display an alert on the ServiceNow screen for a user who belongs to the group monitoring the incident?

[Vincent Ramos]

If your fulfillers are already in Agent Workspace, you could set your notifications following steps on this documentation.

Set up a notification in workspace | ServiceNow Docs

If they are still using the navpage view, it would be best to notify them through connect chat if you want live notifications. You could set this up using Flow Designer.

[Hitoshi Ozawa]

Hi,

I would go along with Notification. It is possible to send notifications to Slack channels depending on assigned group.

https://slack.com/blog/productivity/servicenow-for-slack

Workspace notifications will also show up. 

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/concept/ui-no...

[KS18 · Accepted solution]

Thank you all for the advice.
Finally I decided to send notifications to the connect chat group.