How do I find keywords associated with an incident?

[phantom7]

Hello,

I have a report where I can search an incident by 'keywords'. However, when I look at the incident, I don't find any fields called 'keyword', I want to find out what the keywords associated with an incident are so that I can understand better why the report is returning the current results. How do I find keywords associated with an incident?

Thanks in advance

[Alikutty A · Accepted solution]

Hi,

The keywords is not a column in the table but is used to perform a text search on your table based on the indexes in your table. So it basically scans your table for the text and if a valid match is found, the results are displayed.

Please refer to its official documentation

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/search-administra...

Thanks!