How do I get case number from record in ATF?

[MentZ]

I have created a record in an ATF, but I'm struggling to get the incident-number, I'm only able to get the sys_id. Anyone who could help me get the Incident-number from a record-object? As I have figured it out, this need to be done in a server side script-step.

[Baala T]

Hi,

Are you looking for the ticket which got created thru the ATF execution?

Regard,
Bala T

[MentZ]

Hi, yes, I want to retrieve the ticket number right after in the next step. But its only possible to get the record.

[Ankur Bawiskar]

Hi,

you will require to use Custom step and pass the record sys_id to it

output variable of that custom step would be incident number

Output of the custom step can then be used in your next step

regards
Ankur

[MentZ]

Hi Ankur,
I can't find the 'Custom step' test step in the list, what is the name of the step?