Hi All,The requirement is -when a change request is closed, the related problem, incident or case work notes should be updated with: "change <change number> has been closed with the following closure information: close code<close_code> and close note...
Hi, How to disable "New" button from sc_task, sc_request, sc_request from agent workspace. I still would like to have this for incidents. Thanks,
Hi all - I'm new to the Service Now platform so be gentle I'm not a developer but dangerous enough to get around. I currently have an Alexa integration into my ServiceNow PDI that works well for a fun project and I'm looking to extend that but have...
We have been asked to create a report that will display the Risks, Issues and Decisions for Programs in ServiceNow. Being there are several different tables involved, I assume a database JOIN will need to be used. We do not use the RIDAC option, so t...
How to add 2 more group sys ID in the encoded query below?I want to add 2 group sys_id in the encoded query. How to add in this same encoded query string? gr.addEncodedQuery('group=a65710533505ef4006ef3c755775edfr' + '^user=' + loggedinUser); Regards...
I have a table which has reference fields in it, when seen as list layout, these reference fields are showing up as clickable links and if we click on the link once, it will open the record (referenced record) in new tab .I want to disable this featu...
I wanted to create one custom scoped application which involves almost 5 tables to store the transaction data. For an example you can consider expense reimbursement request, where user need to provide request details along with expenses he made. So w...
Hello Everyone, We have ebonding in place using Scripted Rest API. The description field in the client's snow is of HTML type and mine is of string type field. This is why I am getting HTML tags in description field. How can I remove these tags? Reg...
When creating a custom related list to display user records from a list type field on the parent table, when the parent field is empty, the related list is showing ALL user records. (Script below); Applies to table : custom table Queries from table...
Hello, I'm new to making changes in the Service Portal. I have an issue where i can't find where to edit the appearance and message for the alert box that pops up at the top of the site when you try to submit a ticket. I want to adjust the width and...
Can someone please help to understand how to install Xplore tool available here: https://developer.servicenow.com/connect.do#!/share/contents/9650888_xplore_developer_toolkit?t=PRODUCT_DETAILS I downloaded xml file but not sure how to import it via u...
I want to implement Resolution Shaper for the Incident table. I configure the shaper for an incident table but it seems like it only depends on STATE field. I want shaper to depend on State and Substate both. For example: If the INC state is "Pending...
I need to display Info Message permanently on the top portion of list view.Whenever I access the List from the Application menu, the Info Message will be visible in the list headerHereby attached an image for further reference...How to implement this...
Hello!We have an issue with a custom app form which contains a referenced image field from another table. The User is seeing Update/Delete options on the image, and wrongly assumes that they apply to simply removing the image from the form, whereas o...
Hello guys, I´m tryingo to call a template (sp_ng_template) from a UI Page in order to draw a tree of Services and CIs related to a contract using it as a recursive function. I know templates can be called from a widget, but for some reasons we need ...
