I am attempting to update the Assigned To on a Change Record via a JDBC Data Source. I am using 3 fields on the Transform Field Map. The field I would like to Coalesce on is the correlation_id field but it is not indexed nor will SN let me index it...
I am trying to push a single record from the rm_story table to my current update set using code. I want to use the following code: When I put this code in a Business Rule it works great and logs that umResult = True. However, when I put this same ...
Hello all,I have inbound workday user and it's password but when I am trying to test one of the SOAP message functions it is giving me 500 http status error and in response body it is showing "invalid username and password" but when I am trying to lo...
I want to add an option 'Files' under choice list of 'Subcategory' field. But this option should be visible to only Service Desk group when they select 'Category' as Windows. Since there is a dependency, I am not able to get the value 'Flies' in 'Sub...
Hello All, I am an automation program manager. My team is trying to develop an event triggered automated solution for one of our client. We are trying to use IBM Appconnect to bridge Snow with the automation tool. In order to establish a successful c...
I have the below script where I'm getting first and last date of the month but not in yyyy-mm-dd format, var nowDateTime = new GlideDateTime('2019-05-10'); var date = nowDateTime.getDate(); var month = date.toString().split("-")[1]; var year = date....
Is it possible to have a 3 column layout in Service Portal? In the screen shot below, I want to have another field next to "Incremental Yield - Jan". So far, what I've read, it seems like it might not be possible. So I just want to confirm that there...
Hello, I want to hide the box to add comments on an incident from Service Portal if any incident state is resolved or closed. Please let me know how to achieve this.
I have a Label type variable in a catalog item that I'm displaying through Service Portal.I want to set the text of the label (called "change_window") through an onLoad Catalog Client Script.I've tried g_form.setValue("change_window", "Whatever") and...
Hi, I am getting this error while trying to connect LDAP. "ldaperr: dsid-0c0907c2 comment: In order to perform this operation a successful bind must be completed on the connection." Can anyone help? Is this something that needs to be done from Servi...
Hi Team,I am using the OOB rest API for incident table :-https://instance.service-now.com/api/now/table/incidentI have few doubts :- 1. For creating incident via REST API , if we have to pass the username of Caller 'caller_id':'cb3230342bb3d60083dac7...
The flow designer feature comes with platform. But sometimes on fresh glide pull the flow designer page is not found. The the menus of flow designer like settings, active flow, today's execution, designer are present in left navigation in platform. ...
Hi, We see unusual occurrence in OOB table named "sn_compliance_control"(GRC module) and "sn_grc_item"(base table). There's an OOB filed named "Number" with Default value set to "javascript:getNextObjNumberPadded()". When line items are created in t...
Hi Experts,In problem form, there is a related list of its child incidents derived from each problem. I have created a new Reference field "Related Incidents" in the problem form. I need to fetch all incidents for each problem by applying Onload clie...
Hi, After an upgrade you must process your skipped records. When you review and retain, or review and merge, ServiceNow saves these changes in an update set. The documentation says "Note: The system tracks changes to records in an update set so you c...