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Resolved! Regular expression to check email subject ref

Hi Community, Looking for a bit of assistance in using RegEx in an inbound action to match a unique reference from a third party. The end of the email always contains two sets of references like in the example below: [8795-WSDG-8348] [208e7252] I onl...

Resolved! How to set up a view in a module

Hi, How do I set the view in a module? The view is set to the view that was created, but it is not reflected. Regards,

Mi1 by Tera Contributor
  • 1446 Views
  • 5 replies
  • 3 helpfuls

Resolved! spModal: "shared" option

spModal seems to have an option called "shared" as per here: https://github.com/service-portal/x-archive/blob/master/documentation/spModal.md (scroll down to shared). I am trying to get this to work. In our service portal I have a page with a client ...

Resolved! Error on Content-Type for Inbound SOAP Message

Hi everyone,  I'm trying to make an integration and the customer is sending SOAP Messages to servicenow (It must be by SOAP Message). But when the customer send the message, he receives the error from SN: </SOAP-ENV:Header> <SOAP-ENV:Body> <SOA...

Resolved! Populate a reference field in user table

Hi Team, Below is the BR which I have written to create users in the "sys_user" table but am stuck in one place where I need to populate a reference field. ( Company Field ) What should be the exact line of code? ( The company name exists in the tabl...

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Saurabh8 by Kilo Expert
  • 1068 Views
  • 5 replies
  • 2 helpfuls

Change time "ago" on Service Portal

Hi guys! In the ticket-widget'en on the Service Portal (Helsinki), ServiceNow will show date/times as "ago" (and it doesn't matter what the user-preferences are: calender, ago or both)If you move the mouse over "6 min ago", ServiceNow will actually s...

find_real_file.png find_real_file.png find_real_file.png
priisholm by Mega Expert
  • 7969 Views
  • 21 replies
  • 9 helpfuls

Catalog Client Script based on whether Label is Visible

Hello all! I am newer to the scripting side of ServiceNow and I am making a form for users that has 32 checkbox variables available when a Label based on a UIPolicy is visible, but I need it so that users must select 2, but can not select more than t...

Morgan House by Kilo Contributor
  • 1699 Views
  • 3 replies
  • 0 helpfuls

Resolved! Trigger UI Policy for existing record and not new record

Hi, This may already have been answered but perhaps my search keywords are wrong as all my searches have come up as unhelpful. However, I was wondering if there was a way to "trigger" a UI Policy only when the form is not a new record rather it's an ...

Nisar2 by Mega Guru
  • 3231 Views
  • 5 replies
  • 2 helpfuls

Learn Javascript UK

Hi everyone,I am a bit of an amateur with javascript, I can read it and write a little.Does anyone know of any good courses to go on which can help me expand on my knowledge? 

Community Alums by Community Alums  
  • 4060 Views
  • 7 replies
  • 25 helpfuls

Resolved! How to update a parent record in a UI Action

Hello, I have a UI Action('Config Complete') in a child record that I create by associating it with a parent number. When this UI Action is pressed, the value of the group and owner of the child record is passed to the specific item (for example, inf...

Mi1 by Tera Contributor
  • 1301 Views
  • 4 replies
  • 2 helpfuls