Hello all, I have a catalog item and I would to set some of the variables to read only based on the login user role. I created the following OnLoad client script to set the variable to read only if the login user does not has "hari_admin" role. The s...
I'm running into an issue with a 'Resolve Incident' UI action where I have a client script that checks if one of my custom fields 'Root Cause Analysis' is empty to determine if a major incident should be closed. When pressing the 'resolve' button, a ...
Greetings, people. The business analyst of an app that I'm developing asked me to find out whether it's possible to make ServiceNow automatically add attachments (which contain a lot of important info related to the records) to new records generated ...
Hi,I am trying to prevent autoclose the incidents from dynatrace when problem title contains "P1_CRITICAL'. Currently all incidents will be created and autoclose from dynatrace alerts. Now we want to exclude auto-closing when ever problem title conta...
I have a requirement on incident to open pop up formon that pop up form it should have few fields from another table.which will submit record with some details from incident and popup on the other table form.can we do it with Business rule not from u...
Hi,How to set reference field value using Business rule?I have 2 fields on a custom tableu_id-StringUserRef-reference to sys_userI want Business rule code that when u_id is filled or updated it should go glide record using u_id field to match UserId ...
I have a requirement to create ritm using the transform map and set the assignment group to catalog task level I have tried 2 approaches firstly with the transform map and secondly with the scripted rest api(in both approaches ritmnumber not gettin...
I need to create a dynamic timeline in a widget in ServiceNow. I'm using the code below. But, the dynamic variables don't work (as the picture shows). I would like to know how to set this variable in client script, because when I use ${Variable Name}...
Hi All, We have created indicator on Metric Instance to find out assets total In Stock/In Use duration. We have used breakdown on alm_hardware table with some filters, While preview it shows around 22k records. In system property breakdown maximum re...
Hi, Has anyone managed disable any of the properties and functionality associated with the new Multi Row Variable Set on the Service Catalog form? Specifically, I'm trying to disable the 'Remove All' option as well as the delete functionality (x ico...
Hello All, is there anyway to hide/disable the Add button in multi-row variable set without restricting the number of rows? Thanks Bala
Where i configure de lookup using list? For example, table1 is referenced to sys_user in field Something2 and i need more fields in popup sys_user, like a city, company, etc..
Hi,I have a requirement to make all fields editable on a form if the user has a particular role. What's the best way to do this? I have written this scripts but not sure if this is the best way or the correct way.. if (g_user.hasRoleExactly('problem...
Hi all, id be very glad of a little help with a strange issue.I am trying to clone PROD over DEV .. I have done this before fine. Now when trying to create the clone request record i get the error :Destination returned error, status = 500 The user ac...
Hello! When we need to make a field mandatory, in the initial state we can do it using client script and UI Policy Client script: (on load)if (g_form.isNewRecord()) {g_form.setMandatory('u_field', true); Ui policy:condition --> state is newui policy ...
