Hi All, We need to run a scheduled job after another. We are able to do the same in Scheduled data import using run after parent functionality. Please help us on how to run one scheduled job after other. Thanks in advance Shyama
Hello, I have a requirement to enable the Time/Date stamp underneath the activity stream posts which currently show "2h ago" instead of a YYYY-MM-DD format which we want to display too. I have cloned the Form widget and the Ticket Conversation widget...
I have a feeling I am missing something obvious here... The use case is specific to the creation of a Call record, but should apply to the creation of any record.When creating a new Call, as soon as the Caller field is changed, I want to display a ...
Hi all, Please see below for our 'Incident Escalated' e-mail, specifically the 'What will it contain' notification details: * * *<font face="Calibri"> The following incident has been set to escalated by ${sys_updated_by}: Customer: ${caller_id}Up...
Hopefully my subject gets some attention. We built a special role for our Change Management (I'll call it abc_change). Right now I have it set up as: So basically, if you have the role "abc_change" then you can only write to fields when the state ...
Hi,Is it possible to populate a field on a Record Producer with the URL the user came from?We have a Sharepoint site with a button which redirect to a specific Record Producer, and I'm trying to get the HTTP header referrer to auto populate.I've crea...
Hi All,I am on Fuji Patch 8.The endpoint is expected to take 11 minutes to respond, but the call from REST message times out.Here is the ECC response:<results error="The request failed: Socket timeout" probe_time="185236">I have also set the property...
Hi Heroes, I am struggling to fetch a lookup select box field value. The variable is called "existing_pcc_code", with two lookup label fields "u_id" and "u_name". I want to query the u_id and find the record that matches the u_id field on the table....
I have created this UI action, which adds the snc_read_only role to the user. The problem I'm having is that sometimes after I log out and back in - even though the role has been created in the sys_user_has_role table and is showing in the user's rel...
When you export data from a table in the portal it uses the default list view you have set up. I have 4 different widgets with filters running off the same table, thus when any of those widgets are PDF exported they display the same list headings as...
I want to call the install the software catalog using Rest API. I tried to call the Buy Item (Post) method of Service catalog API. Which is able to create the ticket and set the variables values. My Question is: 1. How can I set the fields (requeste...
Hello I have a UI Action on Incident for resolved state , up on clicking it should get the current time and populate in that resolved field Below is the code i am using what am i missing ? every thing is working except resolves at function resolve...
How do I get these values with server script/client script from Catalog Items's variable choice list so they can be set to each (4) option in the portal? I am trying to get the values so when each of the options are clicked then it goes to workflow a...
Users should not be able to change the assignment group of the tickets to empty using list edit. If i change the assignment group using list edit, I might assign it to some other groups. It cannot be left as blank while I am doing list edit
Hi guys, we'd like to prefix text to the change request short description on save. I figure we can use a business rule to do this but what I don't know is how I would go about scripting adding text when it will already have text in it. E.g. if field ...