Hi All, We have configured like when any additional comments added to the case it will sent mails to users in watch list. If any work notes added to the case it will sent mails to users in the work notes list. So in the notification selected "include...
Hi,I am trying to auto populate assignment group on incident form when particular service is selected on incident form.However I am not sure what would be the best approach to do this? Would it be onLoad Client Script or a display BR?Currently I am t...
Note: This was tested in both Rome and Tokyo, and I experienced the exact same behavior in both. In building our Catalog Items, we want to add an additional Display field to show in the Reference/List Collector drop-down (for User table variables), a...
I have a requirement to give user with ITIL AND Knowledge acces to a particular table .I am not sure how to give this access
Hello, Im trying to configure a Connection & Credential Alias for use within a Flow IntegrationHub REST Step. What I would like to do is to configure the Connection Alias with both a Development/ Test Endpoint & Credentials, as well as, the Productio...
Hello all, I have custom application that need a allow paste of screenshot to additional comment and work notes. I follow this solution Managed to enabled paste of screenshot, but only the image will be saved to the activities can all content in th...
I've been creating a UI policy that makes certain fields on a form mandatory: When the question 'Does the EUDA use variable rates & factors? test' is 'Yes', I need the four fields below that question to be made mandatory. However, I can't get them t...
Hi, I've created a custom button by replacing Update and Delete buttons through UI action. Now I wanted to hide the bottom button in the form. Could anyone please help me out here. Top button Bottom button Thanks
Hi,In email notification email is coming but not able to see it in Activity log. Please help.
Hello Experts,On every ServicePortal page this bubble icon is visible: I checked theme and there is no footer set. From where this icon might come? After clicking it regular VA chat opens but I would like to limit it to be visible only on chosen page...
I've been trying to test a REST action and I'm fighting with a query parameter. When I run the call via curl I add 'return_records=true' after the path so that it returns some actual values and that works fine. In ServiceNow I'm adding that as a quer...
Hello fellow ServiceNow developers, I created an email script and it is called by an email template. The email template is used by an approval request notification. The notification is triggered by a flow designer. I tested the flow designer and the ...
What is difference between UI Policy and Client Script
What is UI Macro, UI Action and UI Pages
Hi Everyone @Ankur In record producer if we submit a incident in record producer than we need to restrict type of attachment for example if we attach pdf docs jpeg text are acceptable else return error message please select correct type of attachme...
