Hello, We are setting up Virtual Agent and I am not sure if I'm missing something. I've activated the following Plugins: - Glide Virtual Agent - ITSM Virtual Agent Conversations - Customer Service Virtual Agent Conversations I am watching some tr...
I have been trying to define a Script-Only check in the Instance Scan module of ServiceNow, which should show up all the update sets having duplicate names. Below is the Script that I have written: (function(engine) { // Add your code here var update...
I'm having trouble to call a 3rd party REST API. I have to call that API with the request 1. Header: Content-Type = multipart/form-data; boundary=xxxx2. A file must be attached as a part of the request body I tested the sample call in Postman, and it...
Hello Community, We have an assignment group called "#### Computer-Vendor." This has an assignment rule: if a CI is an #### laptop, computer, or printer, the incident will be assigned to the #### computer-Vendor assignment group.Group members are all...
I as the admin can see the catalog tasks in the search but users are not able to see them I found an article: https://community.servicenow.com/community?id=community_question&sys_id=abebcfe1db9cdbc01dcaf3231f961972&view_source=searchResult But th...
It appears that the end-date specified in the URL sent to the API to return records for a specific date or date range is being ignored and I get results that include records which were created AFTER the end date - the field I am querying on is sys_up...
From the documentation, it says:Note: JDBC calls from the MID Server are never encrypted. Limit the rights available to the MID Server user whenever making JDBC calls from a MID server.JDBC type data source Is there a way to make the JDBC calls encr...
Hey guys, this one must be easy for y'all But, how can I find out which Calls are being made to my instance? I mean, There's an integration in place already, the purpose of that is creating cases on my ServiceNow instance, one of the calls is failing...
Hi All, I have control table (sn_compliance_control) and i have deleted some of the records which are retired from this table but the data base view related to this table" sn_compliance_control_to_policy_for_dashboard" still shows that data in the re...
Hi All, While validating a custom application i am getting following fail test case result Custom UI page 'Support' should have read ACL on Endpoint of UI Page without '.do' with appropriate roles. How i can create acl for ui page. Thanks in advance...
Hello All,For the Approval Widget on the portal I want to show the popup once you clicked on the record but only when logged in user doesn't have approver role.I have tried to do that but it showing every timeAny Idea how can this be achieved?Thank y...
Hi All,I have created one new custom table and I noticed that when I open any record from that table it is showing created date on top.Help me to set the different field value instead of created date value, attached SS FYR. Thanks in advance
The following JSON object is 'un-parsable' using the classical decoding methods. For example: var obj = { "startAt":0, "maxResults":1048576, "total": 1, "comments": [{ "name1": "value1", "name2": "value2", }]...
I am trying to Install the Now Actions messaging app for microsoft teams to enable actionable messages. But after i finished the installation My now virtual agent is not responding to me with start and hi commands and i am not able to link my...
Hello fellas! I need to configure List Page in my configurable Workspace. I've added List Menu Component and List Component. I created list configuration in sys_ux_list_menu_config table, I have Categories and Lists inside this configuration. I've co...
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