How do I keep my instance awake always?

sifynm · ‎02-19-2017

I have read through the posts for sleepy instance which is mentioned in the below link here, URL: https://developer.servicenow.com/app.do#!/program/faq?q=sleepy_personal_peveloper_instances . I am using the latest Istanbul version of the instance. I can only find about 22 scripts in my client scripts whereas my colleague has hundreds and thousands of it. How do I get the client scripts which are required added onto my instance? Is my instance going to sleep related to scripts?

It says as follows:

Sleepy Personal Developer Instances

1. Why do instances become sleepy?

In order to maximize the investment in the program, and remain no cost, the program now leverages idle instance capacity. If an assigned instance is idle, the state is saved and hibernated. Navigating to the My Instance page can activate the instance. There are more details about the situation in this Community blog post.

4. How does sleepiness impact my instance?

While in the hibernation state, scheduled jobs, API calls and other functions that require an online and active instance will not be available.

My requirement:

I want a total control of my instance irrespective of the cost saving. I need to know about the option to change the number of hours before it goes into hibernation mode pertaining to my instance.
I don't want it to go into hibernation state anytime and want it be active always.

georgimavrodiev · ‎04-11-2017

Hello Nandan,

Hope you are doing fine!

I have to say that I've read this thread with quite big interest, following the discussion between you and Pradeep.
What's made me a really big expression is the fact that you are addressing the hibernation of your DEV instance as an 'issue'.

Well, as you said, you went through the most Friquently Asked Questions (https://developer.servicenow.com/app.do#!/program/faq?q=sleepy_personal_peveloper_instances), so you should be familiar with the reasons behind the DEV instances hibernation by now.
The whole idea is that if a DEV instance is not being actively used (as described in the materials included in the FAQ) - then it will automatically hibernate in order for resources to be "saved", to say so.
As you know, ServiceNow provides DEV instances to a really great number of people, so the resources usage is tremendous, there are no doubts here.

To me, personally, the hibernation is not an issue. It is a fair price which I am willing to accept while I am using a DEV ServiceNow Platform, for free.

Anyway, I heart that there is an option which provides you with an alternative -> to have a ServiceNow Instance without the "presence" of hibernation on it.
Thus, I would like to share it with you. Hopefully, you will find it useful.

If you have the capacity, to say so, to become a part of the Technology Partner Program (PartnerNow | Sales, Services, Technology Partners | ServiceNow) - then, you will be provided with an instance which will not go to sleep (hibernate) and also will not expire due to inactivity.
Here, I have to mention that this instance comes with an year price. It is a high one (several K USD per year), but this option will cover your need for an instance which does not hibernate.

In addition, you will have a good set of advantages if your company is looking to develop custom applications (the applications you & your colleagues create will be published in the ServiceNow Store (https://store.servicenow.com/) which is a good prospect).

This is up to you and your company, of course.

Yet, if you are willing to join the Technology Partner Program and can afford the cost - then I think this might be the 'solution' you are looking for, Nandan.

Best Regards,

Georgi

View solution in original post

Pradeep Sharma · ‎02-19-2017

Hello Nandan,

Thanks, for your feedback. I have looped Jack Nguy(Development Manager for developers portal program) to comment on this thread.

No action is required from your end at this moment.

sifynm · ‎02-26-2017

Dear Mr. Praddep Sharma,

I am not sure if I can post it here or it requires a new post, one of my colleague who is trying to access the instance dev24275.service-now.com is not able to do so and it is not available in his login on the developer website. Please help let us know how we can get back our instance. His username is bavith.parameswaran@sifycorp.com. Also, there is no reply for my original post.

sifynm · ‎02-27-2017

Dear Mr. Pradeep Sharma,

I don't know how but the instance of my colleague has come back. It was helpful for whatever you have done.

sifynm · ‎02-27-2017

Dear Mr. Pradeep Sharma,

My instance, which is at ServiceNow goes out to sleep mode and wants me to wake it up back up irregularly. This has happened a few times for me now. May i know the reason for it. I believe, we still have not found a solution for this. Have we?

Pradeep Sharma · ‎02-27-2017

Hello Nandan,

In order to maximize the investment in the program, and remain no cost, the program now leverages idle instance capacity. If an assigned instance is idle, the state is saved and hibernated. Navigating to the My Instance page can activate the instance. There are more details about the situation in this Community blog post.