How do I remove the attachment icon from Service Portal when the ticket is closed?

etabalon · ‎04-23-2019

Does anybody here knows how to remove the attachment icon from the ticket form when the record is closed?

Thank you!

Enrique

dvp · ‎04-23-2019

All you need to do is restrict write access to the record when the state is closed. Restricting the edit access, automatically remove the attachment capability.

Update Write ACL on your table to restrict edit access when the state is closed.

View solution in original post

JLeong · ‎08-28-2019

This works for me!! Thank you!

etabalon · ‎04-23-2019

Thank you Mike and dvp for your input. I will look into both options. Will update you later.