How do I reset my Number Counter to 1? Is there a way to do this in Service Now?

anu59
Kilo Explorer

‎08-13-2015 11:42 PM

How do I reset my Number Counter to 0? Is there a way to do this in Service Now?

Scenario: We would be cloning our UAT instance to Prod and we would like the numbers for incident/problem/catalog/knowledge in Prod to be reset to 1.

Any inputs please. Thanks!

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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎08-14-2015 12:08 AM

Hi Anushree,



You may find the below link helpful.


http://www.servicenowguru.com/scripting/numbering-existing-records/


Luis Nunez
Tera Expert

‎11-10-2015 05:48 AM

System definition - Number maintenance



Cheers,


Luis