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10-02-2018 10:45 AM
I have created separate knowledge bases and I want different topcis and categories for each knowledge base. I've created a few new topics but I don't see where I can make those topics specific to one knowledge base.
Any ideas?
I've tried configuring the form, I've trying configure ALL so I can see if there were UI Policies or anything else on where I make these changes. I didn't find anything.
Karen
Solved! Go to Solution.
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10-02-2018 11:04 AM
FYI. This article shows how this is done in all recent versions of ServiceNow. No topics, all categories.
To get it to work with the older structure, I think you would just want to set up 'Topic' as a dependent field of your 'Knowledge base' field similar to how 'Subcategory' is dependent on the 'Category' field on an incident record.
https://docs.servicenow.com/administer/field_administration/task/t_MakingAFieldDependent.html
Here is a video showing how you can set this up.
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10-02-2018 11:10 AM
You're welcome. Please mark my answer above as the correct answer if I've answered your question. Thanks!
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10-02-2018 11:07 AM
Hey Mark I figured it out. I can do it thru the list view once the article is created.
Thanks much - I was asking because I know we have certain Topics in another knowledge base that was created over a year ago and I couldn't remember how we defined them specific to that knowledge base.
Any other information that you have is most appreciative.
I am always game for new ways of doing things.
Thanks,
Karen
