How do you assign new topics in Knowledge to a specific knowledge base

[Cupcake]

I have created separate knowledge bases and I want different topcis and categories for each knowledge base. I've created a few new topics but I don't see where I can make those topics specific to one knowledge base.

Any ideas?

I've tried configuring the form, I've trying configure ALL so I can see if there were UI Policies or anything else on where I make these changes. I didn't find anything.

Karen

[Mark Stanger]

Can you post a screenshot of your knowledge form?  Topics aren't really used in the newer releases of ServiceNow (in favor of a hierarchical category structure) so it would be helpful to see specifically what you're working with.  I'd also recommend moving to the new category structure if possible.

[Cupcake]

Hey Mark - I am beginning to create separate knowledge bases for each area:

When the customer that has access to that Knowledge Base goes to a published article or creates new, I want them to see the topics that I created for their knowledge base so that I can apply UI Policies for those topics. That UI Policy would say show these categories when Topic = Abends or whatever.

[Mark Stanger · Accepted solution]

FYI.  This article shows how this is done in all recent versions of ServiceNow.  No topics, all categories.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/knowledge-management/task...

To get it to work with the older structure, I think you would just want to set up 'Topic' as a dependent field of your 'Knowledge base' field similar to how 'Subcategory' is dependent on the 'Category' field on an incident record.

https://docs.servicenow.com/administer/field_administration/task/t_MakingAFieldDependent.html

Here is a video showing how you can set this up.

https://www.youtube.com/watch?v=pcyisQizN84

[Cupcake]

Thanks Mark. Much appreciated.