How do you generate a new ticket number only on save?? Basically prevent unused numbers...

[joed_souza]

It appears like by default, if you click on New Incident or New Problem or New Change, a number (SYS_ID) is automatically generated even before you save the ticket so in case you do not need to save it, that number is gone forever.

How would you prevent that from happening - meaning assign a new number (SYS_ID) for a ticket only if you save or submit it?

Joe

[Brian Dailey1]

Hi Joseph,

Go to System Properties > System, and look for the property:

        "Assign a task number only upon insert (prevents unused numbers)."

Set this to "Yes" by checking the box.   That should do it for you.

Thanks,

-Brian

[joed_souza]

Cheers mate.. I'll try that..

[joed_souza]

I'm guessing the solution you pointed me to is a global setting which will affect ALL forms.. Correct??

Is there a way to restrict this setting to apply to only SPECIFIC forms?

[Brian Dailey1]

Yes, I'm sure that setting applies to all task types, and I'm not sure where it gets queried to see what the property setting is.   There is a BR on [incident] (insert_incident) that sets the INC number:

        current.number = getNextObjNumberPadded();

But I'm not clear on where that property gets used to determine when to assign the number, so that maybe you could customize the process by task type.

-Brian