How do you give permission to edit certain fields in forms after its been submitted?

[iainlucas07]

A work colleague needs to edit a certain field within a form after its been submitted. The field is labelled as "late justification" after an edit has been made elsewhere in the form for them to justify the change. They can also edit the description retrospectively but shouldn't be able to. They have the ITIL role

[Chuck Tomasi]

The first place I would check is the ACLs. It appears there is one that says "If the state is Complete" (or possibly if Active is false) then don't allow write access to this field.

If you want it editable, disable the ACL that is preventing that and add see if it is editable. If not, add a new ACL that says "You can write to this field all the time!"

Using Access Control Rules - ServiceNow Wiki

[Deepa Srivastav]

Hi Iain,

You can navigate to debug security in the left pane and check which ACL is applied for the record and check which condition is getting true (i.e making field readonly)..

Check section 8   of below link for more details:-

Using Access Control Rules - ServiceNow Wiki

Debugging Tools Best Practices - ServiceNow Wiki

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa