How do you make Knowledge Articles 'Public'?

JM1 · ‎05-08-2019

I am trying to make a knowledge article public. I have added the 'public' role to the individual article. I have also tried adding a public Can Read User Criteria.

When sharing the permalink, or the web link, the user gets redirected to our log in page. Any advice appreciated.

Harsh Vardhan · ‎05-08-2019

adding steps here.

give a try.

Navigate to Knowledge > Administration > Knowledge Bases.
Select the knowledge base you want to make public.
Go to the Can Read section or tab and remove any entries from the list.
Everyone gets read permission on all articles in that knowledge base.
In the Application Navigator's Filter navigator field, enter sys_public.list and press enter or return.
In the Page column, look for page named kb_find.
For kb_find, change the value in the Active column to true.
In the Page column, look for page named kb_view.
For kb_view, change the value in the Active column to true.
As a public user, try <instance>/kb_find.do.

i tested and its working for me.

View solution in original post

Michelle Sampso · ‎09-12-2019

sys_public.list is not popping up for me

Is there a certain role needed for this access?

Akash K1 · ‎08-06-2020

This is making all the knowledge articles public.
Is there any way to make only selected articles public?

Midilesh · ‎06-21-2023

Hi Akash,

Did you find a way to make only selected articles public?

Thank you.

MichelSamia · ‎07-24-2023

You may find this documentation article useful: Enable external or public users to view knowledge articles from the Knowledge Management Service Por...

Midilesh · ‎07-24-2023

Hi Michel,

I have sorted it out via the below thread:

https://www.servicenow.com/community/itsm-forum/advanced-user-criteria/m-p/2606332#M497760