Advanced User criteria

[Midilesh]

Hi Team,

I have used below script in Advanced user criteria for restricting KB articles for public users when I tried the same it is also restricting KB's for our End-users(no roles) as well .Please share your thoughts.

Advanced Script :

checkCondition();

function checkCondition() {
var user = new GlideRecord('sys_user');
user.addEncodedQuery('active=true^emailENDSWITHXXX.com');
user.query();
}

[Ankur Bawiskar · Accepted solution]

@Midilesh 

you are not checking anywhere in your script for logged in user?

update as this

answer = checkCondition();

function checkCondition() {
	var user = new GlideRecord('sys_user');
	user.addQuery('sys_id', user_id);
	user.addEncodedQuery('active=true^emailENDSWITHxxxx.com');
	user.query();
	return user.hasNext();
}

[Midilesh]

@Ankur Bawiskar 

Thank you the script worked😊

[Vaishnavi Lathk]

Hello,

Did you check any does that user have ITIL role?

Regards,

Vaishnavi Lathkar

[Midilesh]

Hi Vaishnavi ,

I checked it .I am declaring users from sys_user table with pretty much simple  logic but it is not working for end user(no roles).