How do you show order guide variables on the request item?

[akaupisch]

Scenario: we have an order guide for buying a new laptop. I'd like to have some additional information from the user to share with the fulfiller, so I created some variables on the order guide that the user must fill out. When they submit the request, and I go into that fullfiller view for request->requested items, I can't seem to figure a way to show the variables the user filled out from the order guide.

I have enabled Cascade Variables, and I did validate the Variable Editor is on the RITM fulfiller view layout (although it doesn't display anything).

Thanks

[larstange · Accepted solution]

Hi

You need to create variables with the same name on the catalog item - just setting "cascade variables" is not enough

[akaupisch]

Thanks, that seems redundant but it worked. Couple of follow up questions:

1) is there any easy way to get those variables up into the REQ as well? I suppose I could copy them into the work_notes, but wasn't sure if there was a better way.

2) I have multiple order guides with multiple items in each. This info we are collecting applies to all guides and items. It seems like the best way is to create 2 duplicate variable sets, one for the order guide, one for the cat items. The reason I'm doing 2 is that I want to hide the catalog item fields when they are viewing order guide and only show them on the Requested Item...unless there is a way to get by with 1 variable set...perhaps set the UI policies on the variable set to hide then do an onLoad on the order guide to show? dunno, seems kludgy. any thoughts?

Thanks again

[larstange]

1) No there is no concept in servicenow for showing variables on Requests. You have to build that your self.

2) One variableset should be enough. You can create an onload client script to check if an order guide is currently opened, and then hide the variables:

Hide cascaded variables

[akaupisch]

thanks