How make Form widget read-only except Activity stream

[reginabautista]

Hi guys is there any way to make the form widget read-only but keep the activity stream open for input? Reason being is that for our Phase 1 iof Service Portal roll out, we only need to deliver a minimum viable product. So basically submission of requests, read and add comments to the Activity stream. I am not enabling the Related List, UI Actions and Links as it would entail a lot of testing on our end and potentially modifications to the Form widget. Right now if users would like to make updates to their requests, they would have to open the request in the native UI.

If anyone have a similar requirement in in the past, would really like to hear how you've implemented it. Thanks - Regina

[cfennell · Accepted solution]

Hi Regina -

I just did this in our environment by cloning the "Form" widget and updating the Client Controller section to read the following...

Note: My case does not make the form read-only for Catalog Tasks, simple exclude the if statement and it should make the form read-only in all cases.

[reginabautista]

That worked perfectly. Thank you so much.

[reginabautista]

Thanks guys, I'll try the solutions provided and let you know which one worked best. Thanks so much 🙂