how make the email notification visible on bell icon

[Alon Grod]

Is there any way to make all email notification that the user get also visible in the bell icon? 

[nikkii]

@Michael George  Thanks for your input, actually im too new in ServiceNow to know, if this approach would be working. Can you explain it more?

@Dr Atul G- LNG sorry, but I cant mark the answer as helpful, when its not. 🙂

You are right, maybe the behavior is not the expected behaviour, but we have also a customer that want only bell notifications instead of email notifications. And i cant believe that there is no solution for this.

Thanks to everyone.

[Michael George]

Well, I just tried to make this concept work, but it required a bit more work than I was expecting. I think you would need to create an event, then make sure that any incoming email that was a reply (or whatever your exact case is) would trigger that event via script. Then you create a notification provider that runs against that event. If I have time later I can take a stab at actually doing this to see if it works. It's still entirely theoretical.

[Dr Atul G- LNG]

Hi @nikkii 

I doubt the requirement Alon looking for is expected behaviour.

[sanket16]

Hi @Alon Grod ,

I guess we cannot popup the email in the bell icon.

Try creating a record in "sys_notification" table with the required conditions for that table.

Here when the connected content is set to next experience it will show on bell.

Thanks.