How route all SNOW approvals in catalog item

[Raj12341]

Please route all SNOW approvals for A to B  ,A recently moved from C's org .

Basically for those catalog item where approver is A it should be update to B.

So need to route.

How to Route in bulk. what should be best practice to route.

Thanks.

[PrashantLearnIT]

Hi @Raj12341 

As a best practice, there could be less, we have one choice that we can update approver's manually.

You can update the approvers in flow and then from new request it will send to new approver.

[Pranav_Thanedar · Accepted solution]

Hi @Raj12341 ,

There is no best practice for this as such.

For modifying the current approvers, if all your catalog items are based on workflows, simply go to the sysapproval_approver table and change all the approvers from A to B using background script.

You might also be able to find from this list, the RITM's for A's approval. RITM's will be give you all the catalog item names in which approval goes for A. You need to manually update the workflows for these catalog items.

Additionally, you can temporarily setup B as a delegate for A, so all the approvals will be routed to B and you will get the exact number of items that go for A's approval.

Regards,

Pranav T

[Dr Atul G- LNG]

Hi @Raj12341 

It is not SNOW, its SN or ServiceNow and 2nd point is once a workflow trigger and approval are mapped, then it is not possible to redirect to other user. In this case either cancel the workflow or by Approver Admin role., approve on behalf.