How send email notifications from different email addresses with different display name

[mayurk]

Hi Developers,

As per one requirement I need to configure different 'From' email address for one of the notification so that mail will be delivered to users with different email address other than email address of outbound email account of SN Instance. I achieved this by filling different email address in 'From' field of particular email notification. Now emails appearing to be coming from email address that i configured in 'From' field. But still display name is same as 'Email user label' value of outbound email account.

For example,

header of initial Outbound email is looking like this.

SERVICENOW Prod <servicenowprod@xyz.com>

When I configured different email address say 'Testservicenowprod@xyz.com' in 'From' field, mails started coming as

SERVICENOW Prod <Testservicenowprod@xyz.com>

Now display name 'SERVICENOW Prod' is from the outbound SMTP account configured. I want to change this so that outbound email will look like

SERVICENOW Test <Testservicenowprod@xyz.com>

Please help me to resolve this.

Thanks in advance....

[Pradeep Sharma]

Hi Mayur,

You can use the from field on the email notification to set the different display value.

http://wiki.servicenow.com/index.php?title=Email_Notifications#gsc.tab=0

http://wiki.servicenow.com/?title=Scripting_for_Email_Notifications#gsc.tab=0

[johnram]

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here:

Scripting for Email Notifications
Create an Email Notification

Visit http://docs.servicenow.com for the latest product documentation

[Kalaiarasan Pus]

Goto system properties > Email and check 'Outgoing mail display name (e.g. "Help Desk")'

[mayurk]

Thanks all for the help.