How Stages are updated on RITM Stage Field from Flow Designer Flow Stages.

[Chinmay Tawade1]

Hi Everyone,

I am trying to build custom RITM Stage Field Workflow Formatter.
For that I need to understand how Flow Stages are updated from Flow designer on Ritm Stage Field.

I am able to create formatter of my own and update the stage status whenever needed, but the thing is when we add a stage which is in Stage Sets but not on Choices of Stage field of RITM, the updated stage turns blue.

So I need to understand how the Flow Stages from Flow Designer gets updated on RITM Stage Field.

[Manmohan K]

Hi @Chinmay Tawade1 

If you set stage choice to a value which is not available in stage field RITM table, then it will show up in blue color. This is expected behavior of ServiceNow showing that the field has missing choice values. 

Please set valid choice values from Flow Designer which are available in stage field to avoid it OR create new choice values in the stage field 

[Saurav11]

Hello,

The reason it shows blue color is because it is not on choice option but you are trying to update it. It is the expected behaviour.

Please check below articles:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683256

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0954352

For understanding stages from flow designer please check below article:-

https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/task/...

Please mark my answer as correct based on Impact.

[Chinmay Tawade1]

Thanks for the reply,
Yes it is known that if we update stages which are not in choice list it turns blue,

But if we add flow stage which is not in the choice list like this - 

It gets updated on RITM Correctly without it turning blue - 

I need to understand how this gets updated correctly without turning it to blue so that I can replicate the same on my custom Stage formatter.

[Saurav11]

Hello,

I believe this is due to the BR :- sc_req_item_stageGetChoices which create the choices from the Flow Designer stages

Please check that BR.

Please mark my answer as correct based on Impact.