How to add a column to incident list in Portal

Alon Grod
Tera Expert

‎12-12-2022 05:45 AM

Hi,

How can I add another column to the list. I tried to go to the widget but there is no list of fields.

 

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Community Alums
Not applicable

‎12-12-2022 06:01 AM

Hi @Alon Grod ,

Login to ServiceNow as Admin and go to list view for Requested Item Table.  Select view as default or Portal. See image marked 1 below. Right click on Menu header and click on configure -> List Layout. Image (Mark 2) and select required fields.

 

SandeepDutta_0-1670853663253.png

 

 

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Alon Grod
Tera Expert
In response to Community Alums

‎12-12-2022 06:07 AM

Its not working, and we are talking about Incident not Requested items

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Community Alums
Not applicable
In response to Alon Grod

‎12-12-2022 06:22 AM

Hi @Alon Grod ,

The Sceenshot which i have attached was just an example, you just need to replicate with Incident table and that's all.

 

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Musab Rasheed
Tera Sage
Tera Sage

‎12-12-2022 06:17 AM

@Alon Grod Check this out

https://www.servicenow.com/community/it-service-management-forum/need-to-add-fields-in-my-incidents-...

Please hit like and mark my response as correct if that helps
Regards,
Musab
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