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How to add a label on Form?

Hi Community,    I need to add a label or heading in Incident form which is similar to label type variable in catalog item. I just want to put some Check box fields under it, Can any one suggest how to do that? i dont want to use annotations. Please ...

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Nithin12 by Tera Expert
  • 10785 Views
  • 5 replies
  • 13 helpfuls

Resolved! Upgrade sys_trigger set properly for upgrading?

I'm going through the pre-upgrade checklist and phase 3: 22-22 say "Verify that the Upgrade sys_trigger is set properly for upgrading" and "Verify that the Check upgrade script sys_trigger is set properly for upgrading."  What exactly does this mean?...

Resolved! Search filter in Simple List Widget

Is there an option to enable search filter on a simple list widget If you notice the above screenshot ootb 'My requests' widget has(filter icon marked in red) what I exactly needed just to search the below requests with a keyword however this is not...

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Resolved! Public is not working

Hi, I have a service portal with only one page and one widget on that page. I want to make the page public, so users who are not logged in can view the widget. I have checked the public box, both on the widget and the page. I have also added the page...

Nora3 by Kilo Expert
  • 4035 Views
  • 4 replies
  • 2 helpfuls

Resolved! Find out what Tickets are being Followed

Hello, Over the course of several months many ITIL users have "followed" problems and requests using the connect chat to confer. After the ticket is closed or resolved you are still following the original ticket. Is there a place in ServiceNow where ...

Brett W by Kilo Contributor
  • 3879 Views
  • 1 replies
  • 1 helpfuls

Resolved! Unable to update a catalog items Icon or Picture

So this is a new one for me....We are on London I did an Insert and Stay on one of our existing catalog items (which I have done 50+ times probably) and now I cannot update the Icon or Picture on the new item (the [Update] and [Delete] options do not...

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Load UI page HTML via server side

Hello,We're trying to load a UI page and consume the HTML content from server-side code - is this possible?   Was considering doing it with REST but the only two REST interfaces I know so far are Table API and Custom REST, neither of which can be use...

Enforce to reprocess email as new

Hi, Is there a way to reprocess specific emails from sys_email table, but to enforce to be reprocessed as new? I have a bigger issue with ServiceNow recognizing email as reply to Call, but not able to update target record and dropping emails. Before ...

kuba4 by Kilo Expert
  • 2678 Views
  • 8 replies
  • 0 helpfuls

Resolved! Sending a notification with a Background Script

I'm trying to send a notification via a Background Script but nothing happens.Does anyone know how to do it? The script: var gr = new GlideRecord('incident');gr.get('2d833bd9db312300ad8a2fb7489619c5'); // sys_id of the incident gs.eventQueue('inciden...

Jonatan4 by Giga Guru
  • 4665 Views
  • 2 replies
  • 1 helpfuls