Greetings, we have a custom mail script for dynamically changing the from and replyTo addresses on any outgoing mail triggered from the respective record. This mail script has been added to all of our notifications/email templates and appears to be w...
Hello, I just created a Madrid developer instance where I have an admin account. I want to configure an OpenFrame configuration. According to the documentation you should: “1. Navigate to System Properties > OpenFrame to display the OpenFrame Config...
Hi, I want to get the xml file for a table's record. Can anyone help me on how we do that. Thanks.
Instance: Kingston Patch 14 I am attempting to update a 'Receiving Slip Line Item' using a 'Fix Script'. Script is as follows: var rcli = new GlideRecord('proc_rec_slip_item'); rcli.get('RCL9999999'); rcli.query(); while (rcli.next()) { gs.log('R...
Hi Experts, I have selected select box as variable type in a catalog item and under type specification i have given table and the filed but on item page nothing is coming in the select box. can someone tell what am I doing wrong ?
Hi , How can i populate Configuration item from email subject line to incident form (Configuration item field). Subject line will be in the following format - Device Name: XXXXXXX (CI Name) , Device IP Address: XXXXXXX , Severity: Critical. From t...
I'm currently working on a custom application built from the bottom up and having quite a deal of trouble simply trying to redirect to the record that was just created by the user (on the custom table). Currently there is 1 update business rule and 1...
Hello Gurus,I am looking to find out whether it is possible to create a group approval which generates a single email notification that is sent to a group`s email address instead of sending one to each group member... ( Using OUT-OF-BOX Functionality...
I have a requirement. Whenever a group is created in one of my servicenow instance, the group should auto replicate to other instances. My problem is to maintain sys_id of group in all instances if I use REST API to transfer group info. How can I ach...
This code is still in an early access state, unclean but still works. Go ahead and update/improve. Mainly designed for dev instances, not recommended for prod instances unless you can justify its need. It works by using out of the box functionality f...
Hi All, Has anyone encountered this issue where in the variable editor at the catalog task, whenever I entered a value and hit save or update the value entered is not getting saved? Thanks in advance. Ramel
UI script is not working getting error "Uncaught ReferenceError: Class is not defined" on service Portal, and this error is caused by using the class.create in UI script. We have include the UI script in Theme. Any help is much appreciated. Tha...
In a scoped app I created a glide list field of members of a group, the list works as expected except when I use the 'select multiple' option, I see the valid names and after selecting and saving some of them, the changes are not saved... Any idea wh...
At a certain stage near the end of a record producer's process, I want to clarify that there is another process taking place. On a requested item I've used macro type variable to demonstrate a comment on a blue print, however, on a record producer I ...
EDIT TO ORIGINAL POST: I have a strange issue where I am updating a task's state via the REST API to closed complete and it is successfully updating the task. I verify that it added a work note and the state is reflecting closed complete. However, wh...
