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Redirect users to Service Portal - Instance with SSO

Hi all, I'm trying to redirect users to Service Portal with system property glide.login.home with SP, but users with SSO redirects to another page. Let me show you:   The system property The page showed after user SSO login Is a merge of fulfiller ...

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dioni95 by Kilo Expert
  • 3611 Views
  • 5 replies
  • 2 helpfuls

Resolved! Reassignment Count shows 1 after first assignment

Hello, I noticed that I have multiple incidents with a reassignment count of 1 that were never reassigned.  This happens on incidents that get created without an assignment group and when the incident gets assigned the first time it counts it as a re...

Resolved! Flow designer string data pill 'is empty' feature

Hi there!I've recently started working with the Flow Designer as a way to quickly pull together some of our simpler flows for our SC (still using Workflows mainly however).One feature I'm struggling to see how to achieve is when using the 'If' flow l...

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suladance by Kilo Expert
  • 4459 Views
  • 2 replies
  • 4 helpfuls

Resolved! GlideRecord insert getting duplicate key

I am running into a duplicate key issue when trying to generate a proc_po record for each vendor on a order from our catalog. The script works fine without the for loop, but when added it generates one record correctly with a unique key, then when cr...

Sean C by Mega Guru
  • 2084 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to remove label/suffix langauge from all elements

Hi I have enabled another language - Danish (da) on my instance. I checked the 'Yes' (true) in the System Localization Property (glide.translate.learn), that added labels, messages and choices to all fields that were not translated.  However, when i ...

Resolved! Retrieve ServiceNow knowledge base permissons / ACLs

Is there any method to get read, create, write, delete permissions on knowledge base? I can find the info through the UI related list but wonder if I can get them through REST API or examine the exact location of the table.

sky7 by Kilo Contributor
  • 5576 Views
  • 7 replies
  • 0 helpfuls

OnChange Client Script: Listen to Field from Reference

I want to call some Script Include in case the value of a field of a reference changes. However, in a Client Script I can only chose the fields of the current table and I cannot show related fields and chose fields of a reference to listen to. Strang...

ipt_Phil by Giga Contributor
  • 3722 Views
  • 4 replies
  • 0 helpfuls

Resolved! Inbound email action creating two RITMs

Hi all, I have the below inbound email action and workflow setup to create RITM/SCTASK, however, it's creating two RITMs and not adding the email subject and body to the RITM or SCTASK. Can someone take a look and see where i am missing anything? Cu...

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Sam198 by Mega Guru
  • 1579 Views
  • 1 replies
  • 0 helpfuls