How to add an agent in Virtal Agent for AI to solve problems in my person PDI?

[shiz]

[Long Duong]

Hi @shiz, 

In this case, We need to do some additional steps:

- Install the needed plugins "Agent Chat" via the link https://your_instance.service-now.com/now/app-manager/home/plugin/id/com.glide.interaction.awa/detai...

- Use the new workspace "Service Operation Workspace" at the link https://your_instance.service-now.com/now/sow/home

- Do the same above steps to turn on the status for agent.

Please try it and let me know the result. Thanks

[shiz]

There are still no usable agents available.

Thanks,

[Long Duong]

hi @shiz,

could you please follow the document "Setting up Agent Chat" at the link https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/conversational-i...

Please try it and let me know if your requirement is achieved? Thank you! 

[shiz]

The configuration has been completed according to the requirements of the document.