How to add an alert or info message in Service Operation workspace

[Yash38]

I have a requirement where I need to add an alert or info message to the incident in Service Operation Workspace if the caller is from a specific country, is it possible to achieve in SOW and if yes how can I implement it?

Regards,

Yash

[Ankur Bawiskar]

@Yash38 

yes, you can use onChange client script on caller field and ensure it applies on workspace view.

Use g_form.addInfoMessage('Your message');

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[Ankur Bawiskar]

@Yash38 

Hope you are doing good.

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