How to Add Approve/Reject Buttons in Email Notification for RITM Approval?

[tilekarnilesh]

Hi everyone,

I'm working on automating the approval process for RITMs (Request Items) and want to include Approve and Reject buttons directly within the email notification sent to approvers.

So far, I’ve created an email notification triggered when an RITM enters the "Waiting for Approval" state, but I'm unsure how to embed actionable buttons for approval and rejection that update the RITM approval status directly from the email.

Key goals:

Add functional Approve/Reject buttons inside the email.

Ensure action is captured correctly in the RITM approval record.

Avoid using generic script templates unless necessary.

If anyone has already implemented this or can share a clean and working method (mail script, link structure, or built-in feature), it would be a great help!

Thanks in advance!

[Chaitanya ILCR · Accepted solution]

Hi @tilekarnilesh 

check this blog

Approve/Reject button in Approval notification

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar · Accepted solution]

@tilekarnilesh 

There is already an OOTB email which is sent when approval is requested for RITM, why to create new one?

You can check link shared by @Chaitanya ILCR to see how to include buttons instead of link in approval email.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR · Accepted solution]

Hi @tilekarnilesh 

you can refer code of OOB notification as well
Requested item approval assigned

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar · Accepted solution]

@tilekarnilesh 

then this is the existing OOTB email notification, make changes to it as per above link

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR]

Hi @tilekarnilesh ,

check why it's disabled in the first place also check if there any other Inbound action for approvals( check also inbound action flows)

if you want this to work when someone replies and approval and rejection action should work based on email any inbound action or inbound email action should be in in place

check if any other logic in place for your organization's instance to carry out the approvals via emails

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[tilekarnilesh]

@Chaitanya ILCR  It's working, but I want to know how it's approving or rejecting from the email without an active inbound action?

[Chaitanya ILCR]

Hi @tilekarnilesh ,

you can open the email record that was received by the instance and go through the logs

logs are your friend here

you will understand what made it work

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[tilekarnilesh]

@Chaitanya ILCR Hello, I have updated the Inbound Action, but when I try to approve or reject, it doesn't change anything in my dev instance.

[Chaitanya ILCR · Accepted solution]

Hi @tilekarnilesh ,

has instance received that email?
usually email reception and sending is disabled in sub prod instance

if your instance has received it check the email logs again

if you are still facing the issue could you please open a new thread (post a new question) 

and tag us there with few more details?

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya