How to add assignment group in the trigger condition of HR Surveys.
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ā07-28-2025 05:29 AM
I am creating a HR survey. It should only trigger when the state changes to closed complete and
Assignment group is Tier1
If the assignment group is something else then it should not trigger.
How to use assignment group condition i already used it but it is triggering to all the assignment group ?
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ā07-29-2025 06:17 AM
It is like any user from the mention assignment group closes the case then to trigger the survey.?
Any way to use this condition?
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ā07-29-2025 06:25 AM
Not possible directly as the condition doesn't support this
Another way
1) create after update business rule with your matching condition and check who closed the case
2) trigger the survey from script
See for details how the result looks like at:
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā07-29-2025 06:30 AM
Can we go with flow designer?
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ā07-30-2025 12:01 AM
Even if you use flow you will require to use script.
Then why not use business rule?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader