How to add assignment group in the trigger condition of HR Surveys.

kumaar
Tera Contributor

I am creating a HR survey. It should only trigger when the state changes to closed complete and 

Assignment group is Tier1

If the assignment group is something else then it should not trigger.

How to use assignment group condition i already used it but it is triggering to all the assignment group ?

 

 

8 REPLIES 8

It is like any user from the mention assignment group closes the case then to trigger the survey.?

Any way to use this condition?

@kumaar 

Not possible directly as the condition doesn't support this

Another way

1) create after update business rule with your matching condition and check who closed the case

2) trigger the survey from script

See for details how the result looks like at:

https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/server_legacy/c_AssessmentCreat...

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Can we go with flow designer?

@kumaar 

Even if you use flow you will require to use script.

Then why not use business rule?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader