How to add attachment to workflow notification activity

shaik_irfan · ‎11-09-2017

Hello,

We have an existing notification on Workflow where we need add the attachment to the same notification, can anyone please guide me how to process this ?

AbdulAzeez · ‎11-10-2017

Hello Irfan,

I think best practise is to use Event queue activity since you are workflow pre-designed you try something like below:

Create a notification email script under system notification click on New and use template.print ( 'Attachment: <a href="sys_attachment.do?sys_id=sys_id of the attachment">Name of the attachment</a>' ) ;

And under Workflow notification activity under Message box you can call this email notification script name: ${mail_script:nameof attachment}

View solution in original post

Jaspal Singh · ‎11-09-2017

Hi Irfan,

I think it would be better to use the Create event activity include necessary notification & then have the option to use the include attachment checkbox instead of using notification activity.

Also, as per best practice it is better to use events rather than single/multiple notifications as this would help in handling mulitple notifications in the same place.

shaik_irfan · ‎11-09-2017

Jaspal,

I tried event activity but the problem is it taking as snap shot in the email but not as the attachment. We want it as an attachment.

Under Notification i chekced Onclude Attachments but still it is taking as snapshot under the body, we wnat it as Attachment to the email

shaik_irfan · ‎11-09-2017

Hello Chuck or Mike,

Can you please help me out on this ?

We need attachment as attached but i can see as printed in body when i use Event queue activity under workflow:

Michael.Fry ctomasi

Chuck Tomasi · ‎11-09-2017

The Include Attachment field, when checked, will include all attachments from the source record referenced. If you want a specific attachment, you will need to use a mail script to include it as documented here.

Document attachments on an email notification