How to add change task templates to change request with the help of scripting
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12-30-2022 03:01 AM
Hi,
We need to populate two change task templates permanently to new change request when change request is opened on specific category field. How to achieve this through scripting. Templates are already available .
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12-30-2022 03:38 AM
Hi @GUSNOW13 ,
Using the templates in a module should be able to create multiple tasks as part of the change request. Please make sure you have linked the templates using Next Related Child Template and Next Related Template fields appropriately.
- Next Related Child Template: Use this for linking the parent template to the first child task template.
- Next Related Template: Use this for linking a child task template to the next one.
For example, lets say we need to create 3 change tasks as part of a change request. We can link them in the following way:
(Parent) Change Request template --> Next Related Child Template = change task template 1 (first child)
change task template 1 (first child) --> Next Related Template = change task template 2 (second child)
change task template 2 (second child) --> Next Related Template = change task template 3 (third child)
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12-30-2022 04:15 AM
Hi Sandeep,
Thanks for the reply, but for me the requirement is when an particular category change is submitted, generate two Change Tasks, populated with these templates