How to add clickable link from Flow Designer to Task associated to incident

melsarrazin
Tera Contributor

When a task is closed, a note with some details will be added to the parent incident. I am trying to add a link to the parent incident work notes that when clicked, will take the user directly to the task. 

I have searched through Community and have found a few ideas but nothing has worked. 

 

Any additional ideas are greatly appreciated.

 

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9 REPLIES 9

Swapna Abburi
Mega Sage
Mega Sage

Hi @melsarrazin 

Try below.

'[code]<a href="' + gs.getProperty('glide.servlet.uri') + '/yourtablename.do?sys_id=' + recordID + '" target="_blank">' + displayText + '</a>[/code]';

I got that link added but it did not render as clickable

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@melsarrazin 

set the link in flow variable with out "Code" tags. Use Code tags in the update record action while updating work notes. Try this and confirm if it is working.

That also did not work. I did remove the code tags within the script.

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