How to add default email To, cc, Bcc Recipients in the Compose Email?

[Lisa Goldman]

Hello,

When I clicked on the 3 dots, I got the Compose Email. How to add default email To, cc, Bcc Recipients in the Compose Email?  Thank you

[GB14]

Hello,

How and where are you supposed to use this?

Regards,
G

[GB14]

Hello,

If you are trying to setup it on certain table then you can use the "Email Client Template" 

Under the recipients, you can set "To" "CC" "BCC" 

Hope this will help 🙂

Regards,

G

[Lisa Goldman]

Hi G,

We could be using it in an Incident, Service Request or Custom Application.

We would like to know where and how we can add the default values.

For example, in incident, it auto populated the caller in the To field and CC is the created by. 

Where do you set such values?

[GB14]

you can try creating the email templates and setup like this 🙂