How to add End impersonation option under user profile drop down in normal instance view & service portal view

[arundharmabe]

Hi All,

Can someone tell me on how to add End impersonation option under user profile drop down in normal instance view & service portal view.

Regards,

Arun

[AbhishekGardade · Accepted solution]

Check out this article for step by step process to creating impersonate option on portal:

Add Impersonate User in Service Portal

https://developer.servicenow.com/app.do#!/share/contents/6416148_service_portal_impersonate_dialog?v...

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

[ericgilmore]

Did you ever get an answer for this?

[Tushar Walveka2]

Not every user has the access of backend view. Even if you remove /sp form URL it keeps redirecting you to Portal only [You can see the logic in SPEntryPage Script include]

There is a another way.. Just add $c.do at the end of URL

eg. https://instancename.service-now.com/$c.do

Even though you don't have any role.. it will redirect you to Standard UI. And you can impersonate

This will just save your time. You don't need to logout everytime. Also you don't need to make any changes in menu header.

Hope servicenow will come with solution in the next release.