How to add group to a watch list?

[araddhya]

Hello Experts,

While I'm dealing with incidents, able to add users to the watch list. However, would also like to add group to the watch list.

For now, I can see the option to select the users but not for groups. While I went bit further, found that the search action refers to the user list and not group list.

I would like to add a group icon next to existing watch list like we have currently for the user selection and get the group selected.

In ServiceNow, Where the watch list is defined. Where all these icons comes from? Once known, can add the icon for group and add the action accordingly.

Thanks in advance for assistance!

[Chuck Tomasi]

Hi Araddhya,

The watch_list field on task points to the sys_user table. It's very similar to a reference field only instead of one sys_id, it contains multiples. It can only contain a reference to one field.

The option to this is to use the email field below and put in a DL address (e.g. service_desk@mycompany.com). That will go to a group, but you cannot refer to users and groups from the same reference or list field. It doesn't make sense from a database standpoint.

[araddhya]

I would like to add an extra icon to the existing watch list that would allow to select group in stead of adding extra list to the form.

[Chuck Tomasi]

I don't see a way to do this since the watch list field points to the user table.

I invite you to open an enhancement request! Our product managers DO listen.

Enhancement requests: Tell us how you would improve the ServiceNow product

[Sharique Azim]

I can help with one though,

You can create a reference field with attribute watch_list and set reference table to sys_user_group, reference qualifier simple , active =true.