More than likely it's how the link was constructed and where it's pointing to.
Remember the url is going to be different if the user is in the "back_end" or the Platform UI than it is if they are viewing from the Portal side.
If you need it to work in both environments then the simple solution is to create two variables with the order the same. Use a UI Policy or an onload Client Script to hide the one that shouldn't show depending upon the point of access.
Create another variable for the Catalog item or Record Producer which ever one you're using.
Make the type Rich Text Label.
In the rich text editor click on the hyperlink icon.
Populate the url field with the link to the article.
Populate the Display Text field with the text you want the link to display as.
Click "Save" on the popup
Give the variable an order that is right after the short description
Click "Save" on for the variable.
New Variable:
Hyperlink popup
End result
More than likely it's how the link was constructed and where it's pointing to.
Remember the url is going to be different if the user is in the "back_end" or the Platform UI than it is if they are viewing from the Portal side.
If you need it to work in both environments then the simple solution is to create two variables with the order the same. Use a UI Policy or an onload Client Script to hide the one that shouldn't show depending upon the point of access.
