how to add Hyperlink in the Sp portal

devservicenow k · ‎10-19-2022

My Requirement is in SP portals

In ServiceCatalog-->can you help me--> create a New Enhancemet.

there I need to Add link , which should redirect to the KB Article,

how to do this?

ChrisBurks · ‎10-20-2022

More than likely it's how the link was constructed and where it's pointing to.

Remember the url is going to be different if the user is in the "back_end" or the Platform UI than it is if they are viewing from the Portal side.

If you need it to work in both environments then the simple solution is to create two variables with the order the same. Use a UI Policy or an onload Client Script to hide the one that shouldn't show depending upon the point of access.

View solution in original post

ChrisBurks · ‎10-21-2022

In my last post I mentioned that the URL needs to be changed for the back end side of things. It will be different than the portal side.

ChrisBurks · ‎10-21-2022

The URL for the back end is going to be different than the URL for the portal side. You'll need to change the URL. If you need the link to work for both back end and portal side, the simplest solution is to create two variables with the order the same. Use a UI Policy or an onload Client Script to hide the one that shouldn't show depending upon which side it's being viewed from.