How to add other choices in the Sort By field?
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12-22-2023 07:33 AM
Hello Experts,
I have a requirement to add choices of Sort(A-Z) and Sort(Z-A) in the sort by field on the knowledge base page. How to achieve this. I have attached the image and also marked the sort by field. @Ankur Bawiskar kindly take a look into this.
Thanks & Regards,
Srinithi Venkatachalam.
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12-22-2023 08:14 AM
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717374
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713567
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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12-22-2023 08:20 AM
Hi Atul,
Thanks for the reply.
In the sort By i do have 2 choices
1. Last Updated
2. Views.
Here, I need to add
3. Sort(a-z)
4. Sort(z-a)
Is it possible?
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12-22-2023 08:26 AM
My knowledge say NO, it is not possible as it is by design. But still i recommend please post your question here as well
https://www.servicenow.com/community/knowledge-managers/bd-p/knowledge-managers-forum-board
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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