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How to add other choices in the Sort By field?

srinithi Venkat
Tera Contributor

Hello Experts,

I have a requirement to add choices of Sort(A-Z) and Sort(Z-A) in the sort by field on the knowledge base page. How to achieve this. I have attached the image and also marked the sort by field. @Ankur Bawiskar kindly take a look into this.
Thanks & Regards,

Srinithi Venkatachalam.

srinithiVenkat_0-1703258403053.png

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @srinithi Venkat 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717374

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713567

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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srinithi Venkat
Tera Contributor

Hi Atul,

Thanks for the reply.

In the sort By i do have 2 choices
1. Last Updated

2. Views.

Here, I need to add 

3. Sort(a-z)

4. Sort(z-a)

Is it possible? 

Hi @srinithi Venkat 

 

My knowledge say NO, it is not possible as it is by design. But still i recommend please post your question here as well

 

https://www.servicenow.com/community/knowledge-managers/bd-p/knowledge-managers-forum-board

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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