Hi, we had upgraded australia version into test environment recently. during testing, i raised incident into serviceportal page. After incident submission, i found that additional comments field not available for ITIL, Business Stake holder role inst...
Previously there was a Business Rule called "planned task global events" which is now disabled as part of an update from ServiceNow. Now, everytime someone makes a mention under specific tables of planned task the notifications are not going through....
Hello everyone, I have a flow where I will create a case, I also have a before business rule which runs on said table but for update operations. The business rule has a filter condition of the "priority changes".I've noticed that my business rule wil...
hello All, We are automating a lot of catalogs but people still are not using them and going through worng channels .I wanted to know what would be a way where in we can highlight our releases with kb on portal (EC std) ? does anyone done that ? shou...
Hello, I am creating a catalog item and I added a variable/field named "Name of user receiving phone which references the sys_user table. I created a second variable/field named "New user’s manager" which should auto-populate based on ‘Name of user...
Haven't had a great experience migrating Reports and Dashboards to Platform Analytics.We're finally getting around to updating our dashboard, reviewing each one, and manually fixing those dashboards as needed. Yuck. One question still remains, How ...
Hi,Is there any way to disable MFA for specific user so he just put username and password and login directly without further authentication ?
anybody implemented / customized the plugin/pattern to get Java spring boot information into the SAM table?
Hi All, I have a requirement to get consent from the user while he starts to use now assist panel. I can give a good message and choice to agree or cancel. but instead of choosing from given options if user starts to type it leads to topic discovery...
This is not required for any of my catalog item, is there a way to hide it.
Good morning, I have run into yet another ACL issue on a ticket form for non-itil user.What ACLs are needed for a non-itil user to have the ability to add an attachment and/or aan additional comment on this form? (see attached)I have created a write...
In my list I'm opening a destination page and passing the table and sys_id. But how do I get the destination to open in a new window?
Hi Community,I have an existing Resolve UI Action on the HR Case (sn_hr_core_case) table.Currently, when the user clicks Resolve, the system prompts the user to enter Work Notes and then resolves the case.Below is the existing UI Action script: funct...
Hi Team, I have one requirement to hide "save" and "update " buttons when the procurement case record moved to "Resolved" state.I had tried with on load client script ,it is not helping.please suggest if you come across this requirement. xanadu(vers...
Hi, We have a sub-prod instance in which we are trying to get a better understanding of the Password Reset module. In particular we are working on the Password Enrollment module. The issue we are having is upon submitting questions and answers for ...