As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any
HelloI have an clients fax catalog item and I want to build an ATF test for it. When the catalog item loads, it checks whether the current user has a fax number by querying a custom table. Based on the result, the form conditionally displays differen...
Hi,The requirement is Create Service Now Incident cases for email alert coming from fls1-m-a@a.com to support@a.com Subject starts with fls1-m, but not restricted to this subject should generate incident cases with the following details.Incident Acco...
Like many groups we have had to rebuild our Edit buttons for the workspace views. I have managed to get the declarative action to work properly in the Project workspace, however I am unable to get the open(url,'_self') script to work in the Service O...
Hi friends! Would you smart guys know why the "Add to update set" link just vanished (after upgrade). I read that could be the disabled Ui Action, but there's no such Ui Action called "Add to Update Set" that I could find. Does anyone know how to sol...
Is it possible to integrate Quizzes from Quiz designer into Learning Paths? It would be ideal to have a quiz with a score to award a skill if met. If this is not possible can you add a Coaching Assessment to a Learning Path where a Coach can do a kno...
Hi All, Its a welcome change that leaderboards are done away and also helpful/solution hidden for all except our own stats But help me understand : 1) I understand milestone helpful/solutions badges are hidden for reason , but why participation badge...
Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400
Hi there! I'm not sure if this is a known bug or not, but wanted to flag in case anyone knew a config change that could fix it. When ctrl-clicking(opening in a new tab) on a link in ServiceNow, the Nav bar always disappears completely. Basically ha...
Hello. I have a problem in my client preprod and dev instance (Xanadu Version). The issue: As admin user (with security_admin role) i go to the workspace,then i choose some Work Order, Then choose some Work Order Task from a related list owns to th...
I've created a custom Inbound Email Action to create Incidents from PrinterLogic alert emails, but I can't seem to get to work, instead it keeps using the OOB one. Priority is set to 50 to fire before the OOB one, but I keep getting the following err...
Hi All,I am working on triggering a manual survey via a “Send Survey” button. I have created a UI Action and UI Page, and I am calling a Script Include from the UI Page.In the Script Include, I am using the below API to create assessment instances:va...
Hello, When a user selects Type "Expedite" on the Change form, I want a field labeled "Expedite Reason" to display with the following single-select dropdown options: Dropdown options (single-select) should include:Regulatory Compliance DeadlineCrit...
Hello Community, I could use advice on automated failover solutions. We are a self-hosted enterprise with a primary site and a continuity-of-operations (COOP) failover site. Currently, our MariaDB COOP database replicates the primary database, and, i...
HiI have a custom greeting - Hi this is your abc how may I help you which I have implemented in my company's shared instance for my abc project . Its for Now Mobile chat to show.A issue was raised that in sd portal virtual agent too that greeting sho...
