Hi people! I have a weird SLA issue that we haven't been able to figure out.If we submit a case through a record producer in the Business Portal. SLA's are not triggered.If we submit a case through workspace, the SLAs are triggered!If i change/updat...
Hi Team, Is there any way to remove HR service from vertical lane in triaging dashboard? And add new options?
Hi Experts,I have a question regarding how ServiceNow handles email domain matching, specifically in domain filters.Are email domains treated as case-sensitive or case-insensitive in ServiceNow? For example: @Example.com @Example.com Will ServiceNow ...
Hi All, We have recently upgraded to Australia version. When an user tries to login and logout and relogin - after submitting valid credentials it redirects to /report_viewer.do instead of /nav/ui/home. Any idea, what can be the issue? Thanks in adva...
Looking for best practices on how others are managing ServiceNow access + assignment group requests at scale.We have ~40k users and ~1100 ITIL users across ITSM, CSM, SPM and HRSD. Currently we use:One catalog item to request roles/licensesAnother ca...
Hi I’m working on a requirement to access the submitted assessment responses on a custom portal page. Currently, I’m reading responses from the "asmt_assessment_instance_question" table, and I can see that different question types store answers in di...
HI , i have logged in last log in 5days ago , when i try to wakeing up the instance ,it was loading and again goes to hibernating state , could you please help what action need to be taken ?
Hi Team,I have created an AI Agent and deployed it in Virtual Agent (VA) as an assistant for end users. My requirement is to invoke different specialized agents from this main agent based on user requests—for example, an agent that creates problem ti...
In my current instance, there are many custom tables of mine which have a lot of records, more than 300k records, I wonder if this number keeps expanding will there be any problem to the instance performance or just the table query it's self ?
When ordering a catalog item, I need to attach a text file. Is there a way to prevent the attachment if the file contains specific strings (such as 'delete' or 'change')? I would like to apply this rule to a specific catalog item only.
Hi, I'd like to restrict the search results when using the advanced view filter on the workspace. Example "opened by" should only show results with sys class = user, right now it's showing everything. Anyone know how to achieve this? Thanks.
Hi Community,Our organization is currently moving from a legacy platform (non-ServiceNow) to ServiceNow, and we need to migrate/create a large number of Knowledge Base in ServiceNow.Instead of creating KB bases manually one by one, we are looking fo...
Live Preview to SN Widget Kit. Connect to a ServiceNow instance Enable Auto Sync Open Live Preview Edit your widget locally in VS Code Watch changes appear instantlyIt works in two modes: Local Sandbox for offline development and rapid UI iteration R...
So my end goal is to hide certain attachments from views if they've been marked as having PHI.I have a new column in the sys_attachments table called phi_pii that's a bool and an ACL that controls whether or not a specific attachment is viewable base...
