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Database views

Hi , on the report  i want show the approvers for the each respective RITM records ,,its my first time working with database view ..below are my config .. for the DV but its not working as expected .. can anyone please guide .. the database view -fir...

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Playbook

HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.

Vedavalli by Tera Expert
  • 160 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to change rows per page options in Agent Workspace?

Hi,  I have a need to change the options when choosing "rows per page", I accomplished that by changing the  glide.ui.per_page property. This however does not work for Agent workspace, does anyone know how I can fix this?   Normal UI                 ...

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GustavJ by Tera Contributor
  • 2819 Views
  • 2 replies
  • 8 helpfuls

now assist VA

Hi if we search for anything in va which is having now assist enabled so it fetches information from kb and catalogs according to user prompt so after showing the fetched result can we configure to display message like did the fetched results are hel...

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Vedavalli by Tera Expert
  • 512 Views
  • 5 replies
  • 0 helpfuls

SLA Breakdown and retroactive start

We've set SLA breakdowns up on our instance in order to know how much time our SLAs spend with different assignment groups and assignees. Problem is, we have retroactive start set on our SLAs, which mean they measure all the time since an incident wa...

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