What is change templateChange templates provide baseline standardisation for common changes, making changes easier to create as well as driving a higher standard of change and compliance. Similar to the concepts used for existing standard change temp...
Hello, Is it possible to hard code an automated string in a flow designer step to activate the @mentions functionality (sending the Activity Stream @Mentions notification email)? A step I currently have is something likeAction - Update RecordTable - ...
Hi everyone,I'm facing an issue when importing a Playbook from an XML file. I exported it from an update set in my dev instance and imported it into my test instance. However, after the import, only the Stages of the Playbook were present — all the A...
ifanyone know “Only the Control Owner or a member of the Owning Group for the control may create an issue.” Any other users (not the Owner or Owning Group members) are prevented from creating an Issue
While working with the out-of-the-box [sc_cat_item] in CSM, I noticed that the “Edit File Name” button (pencil icon) appeared when I attached a file.I was able to hide this button using a stylesheet, but is it possible to clone the widget itself, edi...
I want to add an if condition in my existing variable set Client Script so it does not affect other catalog items. I have written the below code to clear out the values if poet type is not capital but it is not working(highlighted in red color) funct...
I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have alread...
We had the requirement to make the Compose Email option true for the Interaction records, I did it by making the Dictionary entry and ensured that the email_client is true in the attribute column. Doing so made the Compose Email option to come but wh...
Hi Team, @Ankur Bawiskar I would be needing your thoughts in setting up notify to send sms other than twilio. Thanks in advance Regards,Midilesh
How two servicenow instance should be integrated for change management? Should it be done in CTASK level or change request level?
I have an requirement to add more fields on EVAM data source card. I have tried it but it is now taking more than three fields. For more details please find the attached screen shot.1. View Template 2. Card. View template: {"component": "now-card-eva...
Hello, Given the HR Lifecycle Event (sn_hr_le_case) table, I have applied 2 wildcard ACLs:1. "sn_hr_le_case.*" with condition "HR Service is 123" that allow all fields only if the script returns true.2. "sn_hr_le_case.*" with condition "HR Service is...
Hello!Does anyone know if it's possible to make changes to the cards on the New Project Workspace? For instance, I'd like to add the State field onto the card. I've been looking in UI builder and I haven't been able to find anything.Thank you!
Hi All, I have worked on a VA chat last year; this year the AI chat is being used. How do I add in this question after the ai generates the kb's and presents catalog items ? So far I have made a copy of the Now Assit Live Agent - Greeting. I tried ad...
Hello ServiceNow Community,I’m experiencing an issue with the Email Auto Response Agent not triggering as expected despite being configured in the AI Agent use case. Here are the details:Table: sys_emailConditions: type=received^receive_type=newRun a...
