How to hide 'author-view' toggle (top right side) from employee portal
How can we hide 'author-view' toggle (top right side) from employee portal.
Forum Posts
how to configure impact and affected ci common at authorized stage in change request
I want to bring approval groups from impact and affected ci in change request .those approvals should come as common approval at authorize stage. How to configure do we need to do this via change polices or is there any way to achieve this .
Integration with Microsoft Defender
Team, Doing this integration with Microsoft Defender: https://learn.microsoft.com/en-us/defender-cloud-apps/protect-servicenow Anyone else travel down this path? Were there any gotchas or performance issues to deal with? Thanks,Jeff
Incidents showing up in AI Search type ahead
Hello community-We have enabled AI SearchAll is good except...When I enter in an INC number, example: INC0012345, it shows up in the type ahead search results. The user can then click on the type ahead result and is taken to a page that we have NOT c...
RPA schedule is not running with "Failed to log in to the machine. Validate credentials... " error
Hi, We have set up the following components for our RPA implementation: Bot Process, Queue, Robot, Robot Credentials, Schedule, and Credential Group. On the Windows VM, we have installed RPA Studio, Unattended Agent, and Login Agent.When we run the f...
Third party chatbot integration with ServiceNow
As part of new integration , we need to create service request(HR case)from third party chatbot in ServiceNow .In the current case user will search for KB article and if no relevant response found then able to create ticket .The Issue we are facing w...
I finished the HR implementatio course plus simulator. Where can I get the voucher CIS-HR voucher?
In my voucher list, there is no voucher for CIS-HR.
Resolved! "Include attachments" not working as expected in an approval notification
I've looked around and wasn't able to find a solution and maybe I'm not putting all the pieces together. I need to get file attachments to be sent along within an approval email. I can get the attachment from an RITM to the sysapproval_approver recor...
Resolved! Added cmdb_ci table to global search
Hi,I have followed the below document and I have tried to add the cmdb_ci table to global search. The CIs are showing perfectly in my PDI. However, I have tried the same thing in my client dev instance and it's not showing the CIs there.https://docs....
Resolved! Brand Approval
Hello, I built and custom table called brand which holds the brand and reference to the user table. I would like pass in the brand selected and then put the user in the approval record. How can I do this through flow. I am not able to pull the r...
Resolved! How to set Variable from g_modal using UI Action?
Hi,I'm trying to set a variable from g_modal using a UI Action. The goal is to set the value from the button to the variable, but this doesn't work. If I try to save it to any field, then it works properly.Any thoughts on how to save the value to a v...
External content connector on service portal
Hello,I am trying to configure External content connector plugin on my instance to use it for integrating Servicenow with sharepoint. I have referred the official documentation by servicenow for the configuration.Business Purpose : To enable enhanced...
How to discover PKI certificates
Hello ITOM World, There are couple of threads and document - Certificate management. Unable to conclude are we able to discover certificates as out of box using Discovery ?? is there an OOB pattern / prove available? ORthere has to be custom pattern ...
Resolved! Script Action Not Working
Hello,I have set-up a record producer to collect some information and from the record producer I am calling a script include which then calls an event to trigger a script action. My event is firing and everything looks good from there but for some ...
BCM :Dependency Update for non CMDB data while conducting dependency Assessment on BIA record
Hi Team,Hope everyone is doing good. We are currently working on the BCM application, specifically within the BIA module. Our client has requested an enhancement to automate the population of dependencies for non-CMDB element during the BIA Dependenc...
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