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‎07-26-2022 07:21 AM
Hello All,
I have custom table named case which has a reference incident number field, In the subject line of compose Email I also want to add the incident number together with the case number can you please help me how can I add the reference field value in subject line?
Solved! Go to Solution.
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‎07-26-2022 07:48 AM
Hi,
you can simply use this and no need to dot walk
${u_incident}
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-26-2022 07:30 AM
Hi Arundhati
Try this in subject
Modify u_incident with the incident refernce field name
${u_incident.number}
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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‎07-26-2022 07:32 AM
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‎07-26-2022 07:35 AM
hello,
you can access it via fields in the what to contain tab
Example: my NOTIFICATION is on RITM table and i wanted to print my request number so in the right side panel i can expand request field and select the number.
After clicking it printed ${request.number} so i will copy this to my subject and the request number will be printed.
So in your case follow the same process find the incident field and expand it and select number or
get to know your back end name of incident field and do .number like below in subject
Subject: Incident number : ${incident_field_backend_name.number}
Please mark my answer correct if it helps you
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‎07-26-2022 07:48 AM
Hi,
you can simply use this and no need to dot walk
${u_incident}
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader