How to add Tables for Global Search?

[Rakhi1]

Hi

I need to add task_ci and task_cmdb_ci_service tables to global search. Added these two tables in text search and search groups. When performing global search, it seems like these tables are not performing key word searches.

If i search with keyword in affected ci's it was not displaying any results.

If i search in Incident, it was displaying some results.

So, its not filtering the affected ci table...

Is there any other way to add tables for global search?

Thanks,

Rakesh

[russell_miller]

Have you added the tables to the text indexes?

Here is how - Enabling Text Search in Record Lists - ServiceNow Wiki

Hope that helps

RM

[Rakhi1]

I did that one too Russell... Still i can't find search results.

Thanks

Rakesh

[Raju Koyagura]

Hey Rakesh,

Other than below tables in the screen shot, all are applicable for global search. Check the "glide.ui.no_text_search"   property in   sys_properties.list.

You may get more info from Administering Global Text Search - ServiceNow Wiki

Administering Zing Text Search - ServiceNow Wik

[LearnerSubho]

Dear Rakesh,

Go to System Definition->Search Group

Add a new entry for your new search group. You may restrict the search to specific role(s). Then, save it.

Now, define the tables ('task_ci' and 'task_cmdb_ci_service') in the 'Text Search Tables', which will be available in the related list.

If you face any challenges, look into some OOB search group configuration (e.g. Tasks, Knowledge & Catalog) to get the idea.

Hope it will help you to configure the global search for those tables.

Thanks,

Subho