How to Add VIP visual indicator for “Requested for” on RITM (similar to Incident Caller VIP)

[nameisnani]

Hi Team,

I have a requirement to visually highlight VIP users on the Requested Item (RITM) form.

---

📌 Requirement

On the Requested Item [sc_req_item] form:

• Field: Requested for (requested_for)
• If the selected user has VIP = true (in sys_user.vip):
  • Show a VIP icon / decoration on the field, and optionally
  • Change the field text color (e.g., red) to make it stand out
• If the user is not VIP:
  • No VIP indicator / normal display

This needs to work both when:

1. The RITM is opened (onLoad)
2. The Requested for field is changed by the user (onChange)

can anyone please help me - how to achieve this requriment .

thanks in advance 

[Tanushree Maiti · Accepted solution]

This is for sc_task.

1. Onload client script :

code: Client script (script include already shared)

function onLoad() {

var reqLabel = g_form.getLabel("request_item.requested_for");
var reqField = g_form.getDisplayBox("request_item.requested_for");
var innerHtml = "<span id=\"status.sc_task.request_item.requested_for\" title=\"On behalf of another individual\" mandatory=\"false\" oclass=\"\" aria-label=\"\" class=\" required-marker\"></span><span title=\"On behalf of another individual\" class=\"label-text\" data-html=\"false\">Requested for</span>";

if (!reqLabel || !reqField){
return;
}

if (g_form.getValue("request_item.requested_for")!=null){
if(!g_scratchpad.u_vip){
var ga = new GlideAjax('CallerVIP');
ga.addParam('sysparm_name','getVIP');
ga.addParam('sysparm_caller', g_form.getValue("request_item.requested_for"));
ga.getXMLAnswer(vipTaskCallback);
}
else {
vipTaskCallback(g_scratchpad);
}
}
else {
removeTaskVIPStyles(reqLabel, reqField);

}

function vipTaskCallback(requestedFor) {
if (!requestedFor.u_vip){
requestedFor = requestedFor.evalJSON();
}

//check for VIP status
if (requestedFor.u_vip.toString() == 'true') {
setTaskVIPStyles(reqLabel, reqField);
}
else {
removeTaskVIPStyles(reqLabel, reqField);
}

}

function setTaskVIPStyles(label, field){

if (label) {
label.innerHTML = "<img src='images/icons/vip.gif'/>" + label.innerHTML;

}
//change the caller's name field to red text
if (field) {
field.style.color='red';
}
}

function removeTaskVIPStyles(label, field){
if (label) {
label.innerHTML = innerHtml;
}
if (field) {
field.style.color = '';
}
}
}

3. Style on sc_task : do it same way as ritm is done.

[Ankur Bawiskar]

@nameisnani 

already OOTB client script for incident has this script

use that and enhance for RITM

Ensure "Isolate Script" field is False so that DOM manipulation works

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Here is Configuration components to highlight vip in RITM. Customize the code as per your requirement like you can create Onchange() client script if you have that requirement.

1.Create a Onload Client script:

Code:

function onLoad() {

var reqLabel = g_form.getLabel("requested_for");
var reqField = g_form.getDisplayBox("requested_for");

var innerHtml = "<span id=\"status.sc_req_item.request.requested_for\" title=\"On behalf of another individual\" mandatory=\"false\" oclass=\"\" aria-label=\"\" class=\" required-marker\"></span><span title=\"On behalf of another individual\" class=\"label-text\" data-html=\"false\">Requested for</span>";

if (!reqLabel || !reqField){
return;
}


if (g_form.getValue("requested_for")!=null){
if(!g_scratchpad.u_vip){
var ga = new GlideAjax('CallerVIP');
ga.addParam('sysparm_name','getVIP');
ga.addParam('sysparm_caller', g_form.getValue("requested_for"));
ga.getXMLAnswer(vipItemCallback);
}
else {
vipItemCallback(g_scratchpad);
}
}
else {
removeItemVIPStyles(reqLabel, reqField);

}

function vipItemCallback(requestedFor) {
if (!requestedFor.u_vip){
requestedFor = requestedFor.evalJSON();
}

//check for VIP status
if (requestedFor.u_vip.toString() == 'true') {
//alert('is a VIP');
setItemVIPStyles(reqLabel, reqField);
}
else {
removeItemVIPStyles(reqLabel, reqField);
}

}


function setItemVIPStyles(label, field){

if (label) {
label.innerHTML = "<img src='images/icons/vip.gif'/>" + label.innerHTML;

}
//change the caller's name field to red text
if (field) {
field.style.color='red';
}
}

function removeItemVIPStyles(label, field){
if (label) {
label.innerHTML = innerHtml;
}
if (field) {
field.style.color = '';
}
}
}

2. Client callable script include:

var CallerVIP = Class.create();

CallerVIP.prototype = Object.extendsObject(AbstractAjaxProcessor, {

   getVIP: function() {

      var usr = this.getParameter('sysparm_caller');

      var gr = new GlideRecord('sys_user');

      gr.addQuery('sys_id', usr.toString());

      gr.query();

      gr.next();

      return new JSON().encode({u_vip: gr.vip.toString(), u_locationDisp: gr.location.getDisplayValue(), u_location: gr.location.toString(), u_phone: gr.phone.toString()});

   }

});

3. Create the style for ritm in sys_ui_ritm table

[nameisnani]

@Tanushree Maiti 
coould you please provide for sc_task as well 

[Tanushree Maiti · Accepted solution]

This is for sc_task.

1. Onload client script :

code: Client script (script include already shared)

function onLoad() {

var reqLabel = g_form.getLabel("request_item.requested_for");
var reqField = g_form.getDisplayBox("request_item.requested_for");
var innerHtml = "<span id=\"status.sc_task.request_item.requested_for\" title=\"On behalf of another individual\" mandatory=\"false\" oclass=\"\" aria-label=\"\" class=\" required-marker\"></span><span title=\"On behalf of another individual\" class=\"label-text\" data-html=\"false\">Requested for</span>";

if (!reqLabel || !reqField){
return;
}

if (g_form.getValue("request_item.requested_for")!=null){
if(!g_scratchpad.u_vip){
var ga = new GlideAjax('CallerVIP');
ga.addParam('sysparm_name','getVIP');
ga.addParam('sysparm_caller', g_form.getValue("request_item.requested_for"));
ga.getXMLAnswer(vipTaskCallback);
}
else {
vipTaskCallback(g_scratchpad);
}
}
else {
removeTaskVIPStyles(reqLabel, reqField);

}

function vipTaskCallback(requestedFor) {
if (!requestedFor.u_vip){
requestedFor = requestedFor.evalJSON();
}

//check for VIP status
if (requestedFor.u_vip.toString() == 'true') {
setTaskVIPStyles(reqLabel, reqField);
}
else {
removeTaskVIPStyles(reqLabel, reqField);
}

}

function setTaskVIPStyles(label, field){

if (label) {
label.innerHTML = "<img src='images/icons/vip.gif'/>" + label.innerHTML;

}
//change the caller's name field to red text
if (field) {
field.style.color='red';
}
}

function removeTaskVIPStyles(label, field){
if (label) {
label.innerHTML = innerHtml;
}
if (field) {
field.style.color = '';
}
}
}

3. Style on sc_task : do it same way as ritm is done.